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🙂 How Does DIY Work?

1. Check availability & submit payment to reserve rentals.
2. Make your final payment at least (30) days before your event date.
3. Kits arrive at least (2) days before your event date, for a (5) day period.
4. As soon as possible test & set up your rentals.
5. Return rentals back to FedEx (2) days after your event. Read More...

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⌛ When/How Soon Should I Book My Date?

Right Now
We are nationwide with inventory changing by the minute. Once an order is placed, our system takes those rentals out of inventory (meaning it goes out of stock). This is why we encourage interested clients to place orders immediately.

Last Minute Orders
If booked 15 days or less from your date, there might not be enough time to ship rentals to your state. Even worse, is not having any options & paying $100s – $1,000s extra for 2-day shipping. Avoid shipping fees by ordering today.

If You Wait
Typically orders are placed 8-12 months before an event. Orders over $94 have free ground shipping. All it takes is (1) large order placed anywhere in America to put rentals out of stock. We’ve seen this happen numerous times, don’t delay.

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🎉 What is a DIY Wedding?

ShipOur.Wedding™ helps both clients & vendors do it themselves. A DIY wedding is where you save time and money by taking back control over the costly elements of event rentals. For a client, this could be hiring vendors. For a vendor, this could be subcontracting other vendors. This can lead to saving thousands of dollars in the overall budget of the wedding. There are various forms of DIY wedding planning. You can go completely DIY or partly DIY. Our rentals are easy, affordable, and most importantly cost-effective.

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💸 Is Planning a DIY Wedding Cheaper / Inexpensive?

Yes, it is inexpensive! The most costly factors of traditional weddings are the labor, overhead, and travel fees of wedding rentals. ShipOur.Wedding™ helps eliminate labor costs by allowing you & your team the flexibility to do it yourself. All our rentals ship direct to you, are simple to set up, have QR code setup tutorials and look beautiful! This means you can reduce the cost and plan the event you deserve without having to pay expensive fees.

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🗓️ Can I Plan a Wedding in 3 Months?

Of course. If you are looking for a traditional venue then you might want to secure your location first. However, if you know the location will be available for your event then you can start sourcing everything else. ShipOur.Wedding™ helps you with nationwide DIY rentals. Because of this, your benefit is that you save money immediately. We ship everything you need direct to your location. Get started by checking your date’s availability and then reserving your date. For peace of mind, you can also pay for expedited shipping on last-minute orders.

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📷 Can I Plan a DIY Wedding that Looks Expensive?

Absolutely! Just because it looks expensive, doesn’t mean it has to cost more. Planning a DIY wedding is affordable. We understand it might be tricky to visualize your reception. ShipOur.Wedding™ provides professional-grade equipment with the best instruction available with our QR code technology.

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🏆 Where are Your Reviews?

Video Testimonials 
WeddingWire Reviews
View 200+ Tutorial Videos
Read Our Story

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⚙️ How Easy Is It to Setup DIY Rentals from ShipOur.Wedding?

All of our DIY rentals are user-friendly and have easy-to-set-up video instructions. We recommend you follow our tutorial videos online before your rentals arrive. This way you are familiar with how to create the perfect look for your upcoming event. You can also read more about when to start setting up your DIY rentals.

A majority of our equipment has easy-to-scan QR codes laminated on the rentals. Scan the code with your smartphone/tablet device to be taken directly to the videos on that product details page. The page features detailed videos / short videos in less than 1 minute. If your rentals do not have the QR code laminated on the equipment, then scan the QR code on your printed invoice (located inside your shipping container) with your phone’s camera to follow the link.

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📱 How Do I Scan a QR Code on My Android or iPhone Smart Device?

You can find our helpful QR codes either on your printed invoice (located inside your shipping container) or physically laminated on the rental equipment. These QR codes give quick access to our product details page to view links, info & setup tutorial videos.

1. First, make sure the device you will be scanning with is connected to the internet / WiFi.
2. Next, open your Camera app on your smartphone or tablet device.
3. Using the rear-facing camera. Hold your device steady so that the QR code appears in the viewfinder in your camera app.
4. Once your device recognizes the QR code a notification will pop up. Tap the notification to open the link associated with the QR code.

If your camera is not recognizing the QR code, then make sure the QR code is not obstructed, your device camera lens is cleaned, and the QR code is focused on your camera so the edges of the QR code have definition. Also double-check check your phone is set to camera photo mode and not camera video mode.

If your smart device gallery is not compatible with scanning QR codes then you will need to download a compatible QR scanning app to your device. Continue reading what to do next after receiving your rentals.

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📌 Do You Provide Rentals for Other Event Types Besides Wedding Receptions?

Yes, we have done every event type you can imagine! We recommend checking product availability and placing your order online to secure your date. For specific questions, we recommend contacting our office during hours of operation.

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🤔 Why Should I Hire ShipOur.Wedding™

• We are an authentic company
• Award-winning
• Top of the Line Equipment
• ‘Encore Certified’ Rentals
• Licensed, insured, SSL
• Lighting pioneer for decades
• Industry related patents
• Full-time company
• Featured on TV
• Degreed in Supply Chain Management
• User-friendly and advanced website
• Our team are experienced pros
• We quality control all electronics
• Check rental orders twice before shipping
• Large centrally located warehouse
• Largest supplier of online DIY rentals
• Trusted by event pros
• Successfully completed 5,000+ events
• Trusted by large brands & artists

The only reason we are here is to make good things happen for you

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🏙️ What Is Your Super Local Initiative?

We need to embrace the progression of our industry. The next generation of vendors will inspire us; directly benefiting our local communities. New companies that succeed are able to employ more people & invest in their cities as they grow. ShipOur.Wedding™ supports these companies with a rental solution they need to thrive. Smaller companies now have an opportunity to be equally competitive in local communities when compared to established companies that traditionally have more opportunities.

Super Local Benefits Clients
Super Local is convenient & affordable. We deliver rentals to your address, venue, or drop-off location. This empowers your event by giving back control. When you do it yourself you are able to plan the event you deserve, bypassing costs so you stay under budget.

Super Local Benefits Vendors
A majority of ShipOur.Wedding™ clientele are event pros. We help these businesses scale their brands locally which in turn promotes healthy competition with established companies.

When vendors do it themselves they are able to effectively leverage their resources. In a traditional smaller market, the only affordable option is to sub rent from another vendor that offers the same services. This may cause being upside down on a contract (meaning the rental cost is more than what the client is paying). Our approach helps companies offer services to clients at prices that fit their business model.

Super Local Benefits Communities
Let’s give an example of a city with (2) competing vendors in the same industry. We say competing because sometimes their services are compared against each other by their customers who are interviewing both companies. Even when both companies are on friendly terms sharing referrals, super local benefits them.

For example, company A sub rents its equipment to company B. Company B is happy because they have a solution and company A is happy because they are conducting business. However, in this same scenario company A now has another client approach them for a rental to set up with the employees of Company A. Company A doesn’t have any rental options because they are one of (2) companies locally. Company A knows the only place to get rentals is by purchasing at full price. Company A can not justify investing that much money into new inventory to have a long-term ROI.

Ship Our Wedding is able to rent to company A so they can not only fulfill the contract but also profit through services that positively impact the overall service offering. We understand that more competition benefits local communities, creating opportunities for both supply & demand:

1.) When vendors shop Super Local they increase profits by offering more services
2.) When more services are offered, there is more local competition
3.) When there is more local competition, local clients have more options
4.) When local clients have more options, they hire vendors that fit their expectations
5.) When vendors are hired, their revenue gets invested in communities (employees, gas, rent, insurance, food, supplies, maintenance, etc.)

When you hire ShipOur.Wedding™ you’re not shopping local, you’re shopping Super Local.

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📜 What is Your Stress-Free Guarantee?

• We offer FREE standard shipping both ways in the continental United States for all orders over $94
• All rented equipment is quality control tested prior to shipping
• Easy DIY setup instructions, no experience required
• There is no charge to your credit card as a security fee
• Easy return shipping, send back your rental(s) in the same box with the same packaging with our included pre-paid return shipping label

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📌 Where is Your Office/Warehouse Located? What is Your Physical Location/Address?

We are located in Oakland County which is considered Metro Detroit. Our address is located at 21312 Hilltop Street Southfield MI 48033. Meetings are available by confirmed appointment only.

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🕘 What Are Your Hours of Operation & Contact Information?

ShipOur.Wedding™ customer service representatives are available to assist you Monday through Friday, from 10:00 am to 5:00 pm EST. Please call (844) 744-7933 or email us . We respond to all inquiries as quickly as possible in the order they are received. You can also read more that explains what happens if you have e-mailed our office but have not received an emailed response yet.

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🗓 How Do I Get an Instant Quote?

Every product page has a dark grey box. Enter your event date & state to check rental availability.

 Click Links Below + Get Your Quote Now 
– Simple Head table Draping
– Room Draping to Cover All Walls
– Tent Perimeter Wall Draping (Swagged)
– Ceiling Draping Kits (Tents & Ballrooms)
– Rent Fabric ($25 Per Piece)
– DIY Uplighting (Wired, Wireless & Outdoor)
– Name Monogram Lighting
– Dance on a Cloud Machine (Fog Based Effect)
– Spotlight for Entrance/Dance
– Projectors, Screens & Stands

After you enter your state/date, scroll down to view the pink box under the grey box. This will display rental availability. Make your selection in the drop-downs to view pricing. Finalize your order by clicking the light green RENT NOW button for an easy check-out process.

You do not need to create an account to get pricing. Your account is created automatically on the checkout page. Option quantities are reflected based on inventory for your requested date and state. If your date is too soon, then the pink box will request you contact our office at (844) 744-7933.

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❓ I Keep Seeing the Phrase ‘Product Details Page’, What Is It?

Every product listed on our website has a product details page. This page will list current pricing, availability, product specs, example photos, setup instructions, helpful tips, as well as any tutorial videos. If the product is available after you enter your state and event date (on our product details page), then you will be able to add it to your cart.

Click Links Below + Instantly Get a Quote 
– Simple Head table Draping
– Room Draping to Cover All Walls
– Tent Perimeter Wall Draping (Swagged)
– Ceiling Draping Kits (Tents & Ballrooms)
– Rent Fabric ($25 Per Piece)
– DIY Uplighting (Wired, Wireless & Outdoor)
– Name Monogram Lighting
– Dance on a Cloud Machine (Fog Based Effect)
– Spotlight for Entrance/Dance
– Projectors, Screens & Stands

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📆 How Do I Update My State and/or Date Before Placing My Order?

If you accidentally entered the incorrect state and/or date you can only change this on the Cart Edit page. Use this page to update/remove rental quantities or change your state/date. If you decided to change your state/date then you will need to manually re-select all rental drop downs on that page to check inventory for your new state/date.

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🔔 Read More Information on our #Notification

What is Happening: We closely monitor the supply chain nationally with our outgoing rental shipments. The largest courier shipping companies (FedEx, DHL, UPS, USPS) are experiencing an unprecedented surge in their shipments. These shipping delays with couriers is in very specific & limited metropolitan areas of the United States.

Our Response: We offer free ground shipping on qualified orders and can not allow shipment delays that are beyond our control. As a result, we have temporarily disabled ground shipping to California & Oregon until the courier industry fixes their distribution centers that service those areas.

Moving Forward: As of October 2021, several distribution centers are being built to improve shipment times in these small impacted areas. Their target goal is to have these strategic sites operational before the holiday season shipment peak. These (4) states are only temporarily disabled & will be available once we have confirmation that these newly built distribution centers are both fully functional and load tested.

March 2023 we have resumed ground shipping to Ohio and Indiana.

Resources:
– FedEx Website Service Updates
– DHL Website Service Updates
– UPS Website Service Updates
– USPS Website Service Updates

Updated content will be posted here when available.

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📝 How Can I E-mail Myself a Transcript of the Chat Widget Conversation?

1. Click on the chat button so that you can type a response into the chat window.

2. Next click on the three white lines in the top right corner and select ‘Email transcript’.

3. Enter your desired e-mail address to send a full copy of the chat transcript.

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🤝 Do You Sell Equipment?

Unfortunately, we do not. All the equipment you see on our website is available for rental only & must be returned to your nearest physical FedEx location within (2) days after your event.

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🚫 Do You Offer Discounts for Multiple Rental Dates or Discounted Rentals to Test?

We do not, our company incurs a shipping cost both ways on all rentals, as well as overhead costs, and staff costs for management/office/warehouse/quality control. The cost of our rentals are affordably priced for DIY budgets & because of this we have limited product availability due to already booked orders.

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⚠️ Are There Product Limitations/Considerations to Keep in Mind During My Rental Duration?

Yes, the limitations depend on the equipment and application. We recommend all equipment is safely operated, supervised, and set up indoors, in dry conditions, and not subject to extreme temperatures (less than 32 degrees Fahrenheit or a maximum of 115 degrees Fahrenheit). The below (23) considerations should be followed at all times to avoid lost/damaged equipment fees. This includes but is not limited to:

1. As soon as you receive rentals check/test your order (for correct quantity & proper functionality)
2. Before attempting your setup, watch tutorial videos & read equipment instructions (on the product details page)
3. Don’t set up electronic equipment in the backyard or outside (with exception of wireless uplighting & string lights)
4. Don’t set up equipment where it can get wet/damp (this can damage electronics)
5. Don’t leave equipment unsupervised (you’re responsible for the safe return of all rented equipment including shipping boxes)
6. Don’t use equipment in public places (you’re responsible for the safe return of all rented equipment including shipping boxes)
7. If equipment is set up in an unsupervised room, keep it locked (if set up the day prior to your event, securely keep the room locked to prevent unauthorized access to rentals)
8. Don’t get equipment mixed up with any other vendor equipment (ex: drapery gets mixed with another vendor’s linen, or thrown away by another company)
9. When using the fog based cloud machine it must ship back empty of fluids to prevent damage (ex: all ice & fog must be emptied from the container to prevent electronics from getting damaged during shipping)
10. Don’t lose the return shipping container/contents (store it under a table so it is not accidentally thrown away by your banquet hall or other vendors) Read More...

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💲 What Currency Are Your Prices Listed In?

Our prices are listed in US Dollars.

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👤 How Do I Register for an Account Online?

How to Register Before Check Out

Click LOGIN on the menu. On that page click the greyed-out text that says ‘click here to create account’ (screenshot provided). Once you click the greyed-out text, the screen will change so that you can now enter your e-mail with the desired password. After you have entered both pieces of information click the pink button ‘REGISTER’ below. Your screen should then give you a notification in the top right corner that you need to open the e-mail that was sent to you. If this notification does not pop up, then please reach out to our team via chat for further support as this may be a browser compatibility issue. Next, check your inbox for our e-mail (check the spam and junk folders it might go there). Copy and paste the entire link into a new browser tab to activate your account.

How to Register During Check Out

Navigate to the checkout page with rentals in your cart. Start filling out the page and enter all important information. The e-mail address you enter will be your login used for logging into your account. At the bottom of the form right above BILLING DETAILS are two boxes called ‘CREATE ACCOUNT PASSWORD’ and ‘CONFIRM PASSWORD’ (screenshot provided). Fill this out and finish processing your payment. Doing so will reserve your rentals and create your account. Next, check your inbox for our e-mail (check the spam and junk folders it might go there). Copy and paste the entire link into a new browser tab to activate your account.

In order to place your order, you will need to either create an account or log in to an already existing account. If you would like to log in while on the checkout page, click on the pink text that says ‘CLICK HERE TO LOGIN’. This will allow you to enter your e-mail and password so that you can finish checking out.

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❤️ How Do I Use The Heart Icon or ‘Love It Wish List’?

If you LOVE a product on our website you can add it to your Love It Wish List for later viewing. In order to use all the features of the Love It Wish List, you need to first have a registered account with ShipOur.Wedding™ and login to My Account. This is great for creating your inspiration & sharing with others by using the colored social media icons.

Once logged in, you can add DIY rentals to your Love It Wish List by clicking the heart icon on either the subcategory before the individual product details page or on the individual product details page. Once the heart turns pink it is added to your Love It Wish List.

If you decide to create an Alert for out of stock notifications, that will be added to the bottom of your Love It Wish List page in a section called ‘Out of Stock Alert Notifications’ for later viewing. You can remove items from your Love It Wish List by clicking the X icon on the Love It Wish List page. If you decide to add an out-of-stock rental to your Love It Wish List, this can be moved to your alert section by registering your email address & clicking the GET AN ALERT box.

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🛒 How Can I Use The Previous Items in Cart Feature?

Our helpful ‘Previous Items in Cart’ section is located on the Wish List page. In order to use this feature, you need to have a registered account with ShipOur.Wedding™ and login first to My Account.

Once logged in, enable this feature via the ‘CLEAR CART’ button located on either the Cart or Cart Edit pages. When you click the ‘Clear Cart’ button you will be asked if you would like to clear your cart and add the items to your Previous Items in Cart? When you click OK, your cart will be emptied and moved to your Previous Items in Cart section on the Wish List page.

If you decide to remove rental items individually they will not be saved to your Previous Items in the Cart section. Please keep in mind that Previous Items in Cart does not save item quantity or specific details you may have filled out prior. You will have to manually add items to your cart again and refill out specific product details. For your viewing convenience, logged-in users can also view Previous Items in Cart at the bottom of the Cart page and on the individual product details page.

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📺 I Can’t Watch Your YouTube Videos, They are Either Blocked, Restricted, or Not Playing?

The Institution Has a Filter
The internet connection might filter out our YouTube Channel and other sites if you are browsing the internet through a school, business, or public institution. This will be noticeable because the video will display a sad face or message saying, ‘The connection was reset’. When this happens it is because the organization that hosts the internet connection needs to approve YouTube for viewing. If that is not feasible, then we recommend watching our videos on another IP address that doesn’t have those filters.

Enable Restriction Mode
If the video says, ‘Video unavailable. This video is restricted’ then you will need to log in to your Google account to disable restricted mode. Log into your YouTube account with your Google e-mail and turn off restricted mode. This is located at the bottom of your profile’s icon drop-down menu.

Disable Ad Blocker
If the video says, ‘Please try again later. (Playback ID:xxxxxxx)’ this is due to a pop-up blocker extension. Common pop-up blockers are AdBlock, PoperBlocker, and uBlock. Check your browser settings and either pause or disable your pop-up blocker extension and retry loading the video.

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✏️ How Can I Edit Items in My Cart Before Placing My Order?

If you already have a rental in your cart, you will not be able to make changes from the product details page. You can add, reduce, & remove items from your current cart on the Cart Edit page. Use this page to update/remove rental quantities or change your state/date. If you decided to change your state/date then you will need to manually re-select all rental drop downs on that page to check inventory for the new state/date.

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🔒 Is it Safe to Place My Order Online?

To protect your identity, ShipOur.Wedding™ has SSL (security sockets layer) encryption that protects your credit card information during online transactions. You can verify this on our website, by seeing the lock icon in the URL bar of your internet browser. You can also learn more about our Privacy Policy and Rental Agreement.

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📄 Can I Get a Quote Before Placing My Order?

Our team knows that you might need a formal quote before making your decision. ShipOur.Wedding™ can easily provide you with a quote via our phone support staff for our any of our rentals. Contact our office & we will personally answer your questions, select your rentals, and generate a quote that you can view/manage/print from the My Account area.

You can print off/share your quote from the My Account area by clicking on the desired Order # in either the Orders or Previous Orders tab. Once on that page click on the small pdf icon to the right of ORDER DETAILS.

Please keep in mind that phone order quotes require email verification & payment in full in order to be confirmed. Quotes are automatically deleted from our system if:

1.) You fail to click the account verification link emailed within 8 hours of the quote being sent to you.
2.) You fail to make payment in full within 48 hours of the initial time the quote was generated.

Once your account is verified you will automatically be e-mail login credentials. Use this password and user name to log in to My Account. Afterward, we recommend updating your password to make it more secure in Account Details. Next, mouse over the pink info icon associated with your Order # in the Orders tab of My Account to see a countdown of how many hours you have before your quote is automatically deleted.

Be sure to submit your payment within the appropriate time frame to guarantee your rentals by logging into the My Account area with the e-mail address associated with your quote. Once there follow the steps after clicking the pink Make A Payment link associated with your Order #.

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🎨 How Can I Request a Custom Design or Update My Previous Design Selection?

Some of the rentals through our website (name monograms, photo booth designs, etc.) may be requested for customization. You will notice on the Checkout Page, that there are no locations to upload custom artwork. This process has to happen via e-mail after you have reserved your rentals. In order to check out, you will have to first make a selection from what is available (a design template you have approved on our site). After your payment has been processed and rentals are reserved, you can customize your font, layout, colors, or any other related design factors by emailing .

Please keep in mind the limitations of the design area available when making a custom request. For example, you would not want to say a paragraph worth of text on a name monogram. We strive for a quick design turnaround time. Please allow up to (72) hours to process any design changes or previous selection updates. ShipOur.Wedding™ will allow (2) courtesy design changes, any additional artwork/file changes are subject to costs.

Due to production/shipping restrictions, ShipOur.Wedding™ cannot guarantee last-minute changes (14) days prior to your event date. Because of this, we encourage you to submit any changes far in advance of your event date. You can view the saved design information in the VIEW action of the Orders Page in My Account. Any design updates to an order will be notated here as well as saved on our e-mail system.

Very importantly, if you have not received a response from us confirming your custom design request, then we have not been able to approve your design changes. Please make sure our office staff knows you are attempting to reach us so we can accommodate your design requests by contacting our office. If we do not approve any custom artwork you will receive what you originally approved when you submitted your order.

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⏱️ What is the approx setup time I see on the Bundle & Edit Cart pages?

As you add rentals to your cart you will notice a pink box with approximate setup time on the Bundle Page and the Edit Cart Page. This amount of time changes as you add, reduce, and remove rentals in your cart. Use this only for a rough approximation of the estimated setup time.

Please keep in mind this suggested setup time will vary and may change drastically based on user experience, setup preference, venue factors, and/or external conditions not controlled by ShipOur.Wedding™. We recommend you familiarize yourself with the rentals and their setup application before your event. This way you have more than enough time for a stress-free DIY setup.

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☁️ Do I Need to Rent More than (1) Cloud Machine?

This depends on your venue & ideal conditions. We only recommend using a cloud machine for indoor events.

The reason why is that you can better control the climate (wind, temperature). These (2) factors help determine ideal conditions. Ideal conditions are an enclosed room with a temperature of 72 degrees or less. An ice cream cone in the sun melts faster as a cloud will be less visible in a hot room. Also under ideal conditions, the venue should not be too large or have so much ventilation to dissipate your cloud effect. It would be harder to cover a large space especially if your event space has an air filtration system installed.

Also if your venue has AC, then make sure it is turned on during your event

Some venues may keep the AC off to reduce utility expenses. They might deem the outside temperature is not hot enough to justify turning on the AC. Have a discussion with your venue contact before your event so you have the ideal conditions in your event space.

Even if you were to hire a local vendor to set up this effect for you, they would still have to work under these same conditions. Using (2) machines is not common. 90% of the time renting one machine should give enough coverage. The cloud effect is dependent on many factors that are beyond our control. This is solely based on your expectations, budget & venue conditions.

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📏 What Does Linear Feet Mean in the Drapery Drop-Downs?

Linear feet is the distance in length against a wall. For example, if your wall is 30 ft long from left to right, then you need a 30 ft long backdrop (30 linear feet of draping). Linear feet has nothing to do with the height of a draping setup. All ShipOur.Wedding™ drapery rentals adjust from a 4 ft to a 10 ft tall height.

Rounding Up Linear Feet – If your wall is 26 ft long, then round up to the nearest 10, & reserve 30 linear feet of draping. This can be adjusted down a couple of feet so that it will fit your space.

this is possible because our crossbars adjust 7ft – 10ft long

For example, a 30-foot section has (3) crossbars. This 30-foot rental can be adjusted down to a minimum of 21 linear feet (7 ft x 3 crossbars = 21 linear feet).

Calculate Entire Room Linear Feet – Let’s say you are draping an entire room that measures 40 ft long by 60 ft wide. You must add the total distance of all (4) walls. You would add 40 + 60 + 40 + 60 = 200 linear feet of draping.

How to Measure Linear Feet – If you are not sure of your room/wall measurements, then consult with your venue contact. Sometimes they will provide you with the total square ft of your room. Square footage is not helpful you need the linear measurements of your walls to be draped in order to reserve the correct quantity of draping. Your venue contact may have to use a tape measure & provide you with these dimensions if you are unable to do so yourself. Your venue should have a diagram with these measurements on file since this is commonly requested info.

DIY Tip: When reading diagrams, one dash ‘ means feet & two dashes “ mean inches. You want all measurements to be in feet & not inches.

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❓ What Does #Swag Mean in the Drapery Drop-Downs?

Swag is another word for draping pieces or panels of fabric. Our drapery swags measure approximately 25 feet long by 5 feet wide. In this video, (4) swags are combined with zip ties. This is done to create a much longer piece of fabric (almost 50 feet long) that is bunched & suspended from the center/ends.

Here is more information on how to rent individual swags & how to rent swags for ceiling draping kits.

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⏲️ What is the (90) Minute Inventory Hold Countdown Timer on the Website?

ShipOur.Wedding™ books customers on a first come first serve basis. The (90) minute countdown timer ensures you have an opportunity to reserve your rentals by placing a soft inventory hold. Once you have added a product to your Cart, the countdown timer will begin in the upper corner. Once the countdown timer expires & reaches (0) minutes your cart will be cleared automatically releasing any potential inventory.

Want to finish checking out? Click here & reserve your rentals before inventory expires.

If (2) or more people check the same date range for the same equipment at the same time, there may be multiple inventories on hold. Rentals are not pulled from inventory until you have submitted your order with payment. Make your payment as quickly as possible before the countdown expires and/or someone else reserves our inventory for your requested date. Click the timer countdown & you will be redirected to the Checkout Page to submit your order.

If you would like to save current rentals in your cart for further viewing before the (90) minute countdown timer expires, we encourage you to use our Previous Items in Cart feature.

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📞 Can I Place My Order Over The Phone?

Our company uses an online process for confirming rentals. We do not accept payments or verbal orders over the phone. All orders are processed through the order form on the checkout page by the client. Any remaining balances are either paid automatically or paid manually in advance through your My Account area. If you would like to learn more about how to get a quote over the phone, then please do not hesitate to contact us during normal business hours.

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🛒 How Do I Place My Order?

Browse our (4) main rental categories (uplighting & design, linens, draping backdrops, & DIY reception services). From there you will find all of our rentals with photos, simple assembly instructions, affordable pricing, and bundled product recommendations.

First, enter your state and event date in the dark grey box. Then you will be able to make your rental selection to view pricing. Finally, click the green RENT NOW button to add those rentals to your cart. Submit your order by starting the check-out process. Make a partial 25% payment or a payment in full to reserve your date. All orders under $100 require payment in full.

If you already have a quote and would like to place your order, then submit your payment within the appropriate time frame to guarantee your rentals by logging into the My Account area with the e-mail address associated with your quote. Once there follow the steps after clicking the pink Make A Payment link associated with your Order #.

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❓ I am trying to book my date with a 25% payment but I can only pay in full.

Your balance is due in full 30 days prior to your date. If your event date is 30 days or less away, then you will need to make payment in full.

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🛒 I Am a Vendor/Planner, How Do I Place My Order for Someone Else?

While placing an order, use (3) optional fields on the Checkout Page. Enter the ‘Venue Name’, ‘Venue City’, and ‘Client Name’. These optional fields are used to search and organize your Orders Page in My Account.

This makes managing multiple clients across many locations more efficient as a vendor. In addition, they are (2) optional fields for an ‘Alternate Email Address’ and an ‘Alternate Phone Number’.

Disclaimer: As the renter of products, it is your responsibility to keep the product(s) including an original shipping container(s)/instructions at all times in your possession during the Rental Term. Because of this you can not assign or lend any of the product(s) or permit any of the product(s) to be used by anyone other than yourself.

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💳 What Payment Types Does ShipOur.Wedding™ Accept?

We only accept all major credit cards through our online portal. We do not take credit card payments over the phone. We do not accept cashier’s checks, money orders, personal checks, bank transfers, or cash.

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💳 Why Can’t I Fill Out My Credit Card Details During Checkout?

In order to process your payment on the checkout page, you will first need to fill out all required fields in the SHIPPING DETAILS section. If you have not already logged in with your associated e-mail address, then you will then have to either login or create an account.

You can login to the checkout page by using the pink CLICK HERE TO LOGIN link located at the top under FINISH CHECKOUT. If you would like to create a new user account for this order, then carefully type your e-mail address (in the SHIPPING DETAILS) and next confirm your password at the bottom of the checkout page order form above the BILLING DETAILS. The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ).

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➕ After I Pay for My Order, How Do I Change, Add To, or Update My Order?

Please contact our office with any inquiries regarding increasing/decreasing quantity, adding/removing rentals, or design changes to your order. We will do our best to accommodate changes, however, we cannot guarantee changes can be made if:

– there is limited product inventory for your requested date (ex: you want to add a rental but it isn’t available because everyone already reserved inventory)
– there are delayed production lead times (ex: your event is in 48 hrs, you want to add a rental but our inventory is off & we need to purchase 1 more for our warehouse but there isn’t enough time for us to get it in stock before your event)
– your order has already incurred a production cost (ex: you want to take off a gobo that required a custom-designed & we already incurred a non-refundable cost)
– your order has already shipped (ex: you want to add to your order the week of your event after your order has shipped, but it is not possible because the package is already en route to your address)

No reduction of services can be made (30) days or less from your event date. Please check your order and make changes before this deadline. Paid-in-full orders will not ship out until the scheduled date to guarantee it arrives at least (2) days prior to your event. We also suggest you read more about when you will receive your order with standard shipping.

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🗂️ How Do I Update/Edit My Alternate Email, Alternate Phone Number, Venue Name, Venue City, or Client Name?

On the Checkout Page, you are able to save alternative information for help with organizing your order. After you have submitted your payment, your Alternate Email, Alternate Phone Number, Venue Name, Venue City, and/or Client Name is saved. To prevent any conflicting information, we do not allow these (5) optional fields to be changed by clients. The only way this can be updated is by contacting our office and requesting our staff to manually change it.

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🗂️ How Do I Update/Edit My Billing Address or Shipping Address?

On the Checkout Page, you are able to input your Billing Address & Shipping Address. After you have submitted your payment both of these addresses are saved. To prevent any conflicting information, we do not allow this to be changed by clients. The only way this can be updated is by contacting our office and requesting our staff to manually change it.

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❓ Why Was a Product Removed From My Cart Before I Could Submit My Payment?

To help with demand, our inventory system is based on the availability of DIY rentals for specific dates. When you added the product to your cart it might have been available. However, product availability is not guaranteed until you finalize your order by submitting a payment. In extremely rare cases, possible reasons why a product could have been removed from your cart is because:

– Another customer reserved the last of that item’s inventory for that date before you could finalize by submitting your payment on the Checkout Page
– ShipOur.Wedding™ has reduced the warehouse inventory for that item or has permanently discontinued offering that product

We recommend checking availability for a different date with the same product to confirm that it is only out of stock for specific dates & not a discontinued product. If you would like to inquire about still having this out-of-stock product at your event, please click the green alert button and view the status in your Love It Wish List. Once you have created the alert, you will be emailed a one-time notification about changes with regard to product availability when it becomes back in stock.

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💬 Can I Be Notified When an Out of Stock Product Comes Back In Stock with an Alert?

There is a green Alert button visible on any of the individual product details pages that have an out-of-stock product. You do not need to be logged in with a registered account in order to submit a notification for product availability. However, to manage these alert notifications you need to:

1.) register your out-of-stock alert with an e-mail
2.) have a registered account with ShipOur.Wedding™, which is the same as the e-mail you registered your out-of-stock alert
3.) login to My Account
4.) visit your Love It Wish List

If you have added an out-of-stock item to your Love It Wish List, then you can also click the green alert button to be notified of product availability. You can also cancel alerts from the individual product details page or your Love It Wish List. We do not recommend clicking the X icon to remove an out-of-stock product you have been alerted to. We recommend canceling the alert first by unsubscribing from the notification, then clicking the X icon in your Love It Wish List to remove the out-of-stock product.

If the product becomes available again, ShipOur.Wedding™ will attempt to send out a one-time mass email to alert users. The item will become back in stock while supplies last. So please make sure we are added to your address book in your email. Keep in mind that this is a limited inventory product and we book on a first come first serve basis. Your order is guaranteed after your payment has been confirmed.

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💳 How Much is the Retainer/When is the Final Payment Due?

During the checkout process, you have the option of reserving your rentals by paying in full or charging your credit card the 25% retainer + any shipping costs (in full). Shipping costs are necessary on expedited orders and orders under $94. If you are already not paid in full, then your outstanding payment of 75% will be paid via your default payment method automatically (30) days prior to your event date.

You can view/update your default credit card saved in your Payment Methods. If you are reserving your event rentals (30) days or less prior to your event date, then you will be charged the full amount for your order(s).

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💳 How Can I Manually Submit My Final Payment Online Before The Due Date?

You can pay off any balances before the final payment due date, by logging in with the e-mail associated with the order in My Account. Click on Orders and in the action tab, click on the PAY button that is in the row of the order you would like to pay. You will then be redirected to the payment page. Pay with either your default credit card on file or by adding a new credit card.

All orders are either paid in full or broken up into (2) payments (25% and 75%). No other partial payments can be made toward an order. If you have any further questions please do not hesitate to contact our office.

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❌ Why is There a Popup Message Error When Making a Manual Payment?

When submitting a payment manually in the orders tab of the My Account area, a red notification might pop up saying ‘This order can not be paid for. Please contact us if you need assistance.’ This notification is only popping up because the default card automatically selected for payment on this page has expired.

scroll lower on the page & view the credit card expiration date to check if an expired credit card is selected by default

Please click the ‘Use a New Payment’ radial button & enter your payment details with a card that has not expired. You can also remove an expired credit card in the Payments Methods section when logged into the My Account.

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🕘 I Missed the Due Date for My Last Payment, Is There a Grace Period for Final Payments?

Please make sure your default payment method is valid and has not expired before your final payment is due by keeping it updated. If there is an issue processing your final payment our office staff will attempt to contact you via e-mail and phone and document these attempts with timestamps for the associated order in the Orders section of the My Account area. Final payments are due within (30) days of your event date.

As a courtesy, ShipOur.Wedding™ allows a (7) day grace period to make final payments after the due date. If your final payment is late, you need to make a manual final payment through your My Account within this (7) days grace period to prevent cancellation of rentals. Events that fail to make their final payment within this (7) day grace period, will result in automatic client cancellation and loss of retainer along with any other payments.

Please note that grace periods do not apply to events canceled by clients. Once a cancel request has been submitted it can not be undone.

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💳 How Do I Update My Default Credit Card/Payment Method?

Within My Account, you can access Payment Methods. This area may be empty either because your card expired or you did not request to have this payment method saved during checkout. You can easily add payment methods by clicking the pink add payment method button. If there is only one card saved in this area, it will automatically be set as your default payment method. However, if you have (2) or more cards on file, then you can choose which payment method will be set as your default payment method.

Our system will not allow you to edit a payment method but instead delete them. This means you can remove previous & expired cards. If you accidentally entered credit card information incorrectly, we recommend deleting that payment method and re-entering the credit card information correctly (since you are not able to edit a payment method).

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🔑 I Forgot My Password, How Do I Change My Password, How Do I Reset My Password?

If you are able to log in to My Account, then click on Account Details to edit your password. In order to update your password, you will need to first type your current password as well as your new password before hitting the ‘Save Changes’ button.

If you are unable to log in from the Login Page you can change your password by clicking on ‘Lost Your Password‘. It will ask you for the associated username/email on file to be sent a link to create a new password via email. If you don’t receive an e-mail within minutes after clicking ‘Lost Your Password’, then it might be because:

• The email went into the spam folder (Check this first)
• You might have entered the wrong e-mail address (This happens from time to time)
• You accidentally gave us another email address (Did you get your work and personal email addresses mixed up?)
• We can’t deliver the email to this address. (The business or institution has a filter or a company firewall)

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🇺🇸 Do You Offer Free Nationwide Shipping?

ShipOur.Wedding™ offers FREE standard ground shipping for all orders over $94 in the continental U.S. both ways. $94 FREE standard ground shipping is based on the order subtotal. Tax & shipping costs will not be included in determining the order subtotal. Our packages are shipped via FedEx and you will need to provide a valid shipping address to place an order. FedEx will not ship to a P.O. box. ShipOur.Wedding™ only ships rentals to customers with valid addresses in the continental United States.

When you enter your state & date, our website will calculate if guaranteed standard ground shipping will get your order to you at least (2) days prior to your event date. Please read our notification if shipment to your state is not available as a drop-down selection. If this is not an available shipping option, then we recommend contacting our office for expedited shipping methods (if available).

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☑️ Why Don’t I See Any Available Shipping Options During Checkout?

On the checkout page, in order to display real-time rates, you will first need to completely fill out the ‘SHIPPING DETAILS’ section. Based on your location you can choose the best shipping method for your order. If you change your shipping details, please allow at least (30) seconds for available rates to update. This will happen automatically without any need for you to refresh the page.

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🚗 Instead of Paying for Shipping, Can I Pickup My Rentals from Your Michigan Warehouse?

Yes, ShipOur.Wedding™ offers free pickup from our warehouse location at 21312 Hilltop Street Southfield MI 48033. All order pick-up times must be scheduled at least (5) days prior to your event date. Rentals can not be released for pickup until the order payment method has cleared and the order is marked as paid in full. You can schedule this order pickup by contacting our office during normal business hours. Anyone picking up the rentals must be over 18 years of age. We can not release any equipment to minors. We will require a valid driver’s license that will be documented. We will only release rentals to the name of the renter or to the name of the individual whose credit card was used to pay for the rentals (unless approved by the client in writing).

Our staff is not allowed to place or move rentals in or around any vehicles. Also, our staff is not allowed to assist with loading, securing straps, or tying down rentals to the top of any vehicle. This is our policy to prevent any possible damage to your vehicle. If there is a need to enter our warehouse, only one customer per order is allowed in at a time and a face mask is required. We can accommodate (2) orders at the same time indoors.

If picking up rentals from our warehouse, you will have to drop them off after your rental. We will not allow a shipment back to our warehouse. To prevent any lost/late fees, you will have to drop off your rentals in person as late as (2) days after your event date. Our staff will schedule your rental return day and time during your rental pickup.

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🇺🇸 Do You Ship to Alaska, Hawaii, Puerto Rico, or other Countries Outside the United States?

ShipOur.Wedding™ only ships rentals to customers with valid addresses in the continental United States. We do not ship to PO Boxes, other countries, Puerto Rico, or the states of Hawaii (HI), Alaska (AK), Armed Forces (AA), Armed Forces (AE), or Armed Forces (AP). We encourage you to read more about our FREE nationwide shipping policies, which also discuss valid addresses. Are you searching for cities near me? Click the link to view a list of popular cities our company services.

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🗺 When Will I Receive My Order with Standard Ground Shipping?

ShipOur.Wedding™ offers FREE standard ground shipping for all orders over $94 in the continental U.S. both ways. The duration of your shipment will vary between 1 & 5 business days (refer to the map). This time period is determined based on where we are shipping to. Please check your state & date when placing your order to find out if our standard ground delivery will get your order to you quickly enough. Please read our notification if shipment to your state is not available as a drop-down selection. Read More...

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💨 Do You Offer Expedited/Express Shipping?

If available, ShipOur.Wedding™ can expedite last-minute orders via our overnight delivery service. This rush service is subject to added cost. Rentals confirmed before 2 PM Eastern Standard Time (available Monday – Friday) can be expedited to ship the same day. However, due to seasonal shipping limitations, we can not guarantee expedited shipping will always get your package to you on time. In order to discuss expedited options, please contact our office. Expedited orders will not ship until payment has been authorized and processed in full.

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🖥 How Do I Track My Order? Where Is My Tracking Number?

We send all rentals through FedEx. Once your rental has shipped from our warehouse, you will be sent an e-mail confirmation with your associated tracking number. Multiple packages may result in multiple tracking numbers. You can input your tracking number(s) here as well as give FedEx your mobile number for text message delivery status updates. You can also find your tracking information:

1.) Login with the e-mail associated with your order to My Account
2.) Find your order then click on ‘View’ for more information
3.) Click the 12-digit tracking number to view the most recent shipment status on the FedEx website

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🛑 Are There Any External Factors That Can Cause Shipping Delays?

ShipOur.Wedding™ uses FedEx as our primary carrier. In very rare instances there can be shipping delays due to factors beyond our control. This can include but is not limited to weather, national disasters, and any other uncontrollable events. You can view & signup for notifications of current shipping interruptions on the FedEx Service Alerts page. For added peace of mind, we recommend our customers place their orders early and rely on expedited shipping for critical deadline event dates.

If you do not receive your FedEx delivery on the scheduled delivery day, please visit this FedEx page to track your package with your order tracking number. If FedEx is responsible for shipping delays, ShipOur.Wedding™ can overnight you a replacement package at no additional expense.

We recommend you check your tracking information daily.

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🚪 Where Will FedEx Drop Off My Package?

Please have someone available to sign and receive your order on your behalf. If you will not be present when FedEx arrives we recommend scheduling FedEx to deliver to a secure location. ShipOur.Wedding™ is not liable for delivered Products left unsupervised after a signature has been provided to FedEx indicating Products have been received. You accept and assume full responsibility and liability including for any and all lost/damaged equipment.

We recommend contacting FedEx before the shipment has been shipped to have FedEx deliver it to a secure FedEx location that can be picked up.

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🏢 I Won’t Be Able to Sign for the Package, Can it be delivered to a FedEx Location Near Me?

Yes, this is a great option for couples planning events at rental properties. If you will not be present when FedEx arrives we recommend scheduling delivery to a secure FedEx Hold At location. FedEx will hold the package for up to 7 days. To be safe we recommend picking up your package within 5 days.

ShipOur.Wedding™ is not liable for delivered Products left unsupervised after a signature has been provided to FedEx indicating Products have been received. You accept and assume full responsibility and liability including for any and all lost/damaged equipment.

We recommend contacting FedEx before the shipment has been shipped to have FedEx deliver it to a secure FedEx location that can be picked up.

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🚚 When My Rentals Arrive, How Do I Transport the Shipping Containers to My Event Location?

Orders will arrive at the shipping address listed on the check-out page order form. If you need to update your shipping address before your rentals have shipped, then contact us.

If delivering to your venue, ensure that someone is present, aware of your delivery time, and can accept the rentals on your behalf by providing a signature. Your venue should also provide a securely locked area (an area that employees, other vendors, and customers can not access) to safely store your rentals to prevent any theft or damage.

All our DIY equipment ships in weather-resistant, locked, durable, foam-lined road cases. A majority of our cases have convenient carrying handles and wheels to make transporting cases easier. Depending on your order will determine the weight & size of your package(s) so you can determine the size of vehicle you will need to transport & if you will need assistance. We recommend a spacious SUV, van, or truck with a covered rear hatch to ensure you have enough space for multiple shipping cases.

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⚖️ Can I Know the Size/Weight of the Package(s) Before It Arrives So I Can Make Arrangements?

Your packages will be sent out approximately (1) week before your event date to guarantee arrival (2) prior to your event date. Once your order has shipped the tracking label will be made available to you once the package has left our warehouse. Your tracking label will show:

1.) The total number of packages in your order
2.) The size of each package
3.) The weight of each package

Please use this information to plan accordingly to ensure you are prepared to receive your rentals.

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⏳ I Have Received My Rentals, When Should I Start Setup?

First of all, we bet you are excited! Before you begin setup we recommend you familiarize yourself with all your rentals by going to the product details page. You can access this page fast by scanning the QR code sticker located on the equipment with your smartphone. If your rentals do not have the QR code sticker on the equipment, then scan the QR code on your printed invoice (located inside your shipping container) with your phone’s camera and then follow the link.

You can also find the product details page(s) on our website by searching the product name using our magnifying glass icon. From here you will find detailed information, setup instructions, setup photos, and video tutorials. ShipOur.Wedding™ is mobile-friendly so you can watch these tutorial videos directly on your phone. We suggest you watch these videos and do a dry run setup with the physical product (at least 2 days prior to your event date) to test and ensure you have everything you need.

Now that you understand how to set up & test your DIY rentals, it is time to create a game plan. Write down which rentals you want to set up first, second, and so on. Plan a rough timeline of how long each item should take to set up (based on the setup video and your comfortability). Understand how much time your venue is giving for set up the day of. Does your venue have the room double booked? How early will they allow you to set up? We recommend setting up your rentals the day of your event 4-8 hours before your event begins.

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📝 How Do I Submit a Report for a Shipment Not Arriving On-Time or Arriving with a Discrepancy?

Once your rental(s) have shipped, the submit a report button is visible in the order column of the My Account area. This feature is used for shipments not arriving on time or for orders with product discrepancies. Once you submit a report your situation will be escalated to a manager for immediate assistance. All claims shall be deemed waived if the Renter fails to provide this notice within twenty-four (24) hours of delivery.

The submit a report button is also used to notify ShipOur.Wedding™ if you damage, lose, or have a late return.

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📅 When Are My Rentals Due Back after My Event is Over?

All rented equipment must be shipped back through a physical FedEx location within (2) days after your event. The package cannot be left in a dropbox, it must be given directly in person to an employee of a FedEx store. This does not include nationally approved holidays and Sundays. For example, if your party is on a Saturday, then return all equipment in original packaging to any FedEx location via the pre-paid shipping label on Monday. Save your receipt for proof of return, without your proof of return you are liable for any lost packages. Remember to drop off your rentals before the due date to avoid any lost/damaged charges or late fees.

You can also schedule a pickup time with FedEx directly from a business location (if available).

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📆 What Do I Do if My FedEx Return Date Falls on a Sunday?

Rentals are due back (2) days after your event date. If this date happens to fall on a Sunday, then simply return your rentals in person at your nearest Fed-Ex location the following Monday. We have already taken this into consideration so your invoice should reflect the correct FedEx return date.

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🏖️ What Do I Do if My FedEx Return Date Falls on a Nationally Approved Holiday?

Rentals are due back (2) days after your event date. If this date happens to fall on a nationally approved holiday, then simply return your rentals in person at your nearest Fed-Ex location the next business day. We have already taken this into consideration so your invoice should reflect the correct FedEx return date.

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📦 How Do I Return My Rentals to ShipOur.Wedding™?

All rented equipment & packing materials must be shipped back in the original shipping container(s) through a physical FedEx location within (2) days after your event. This does not include nationally approved holidays and Sundays. For example, if your party is on a Saturday, then return all equipment in original packaging to any FedEx location via the pre-paid shipping label on Monday.

The package cannot be left in a dropbox, it must be given directly in person to an employee of a FedEx store. You need to place the return shipping label and secure all shipping boxes (with the included zip ties) before handing them over to a FedEx employee.

Save your receipt for proof of return. Remember to drop off your rentals before the due date to avoid any lost/damaged charges or late fees. You can also schedule a pickup time with FedEx directly from your location (if available).

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🚚 How Do I Schedule FedEx to Pickup My Rentals?

FedEx can pick up the shipping containers directly from a business address if this service is being offered by FedEx. FedEx will not do pick ups from residential addresses. To schedule a pickup call (800) GO-FEDEX & talk to a representative. You can not use the automated system. Tell the FedEx representative that you already have a pre-paid return label. Explain this label is not available yet in their system because it has not been scanned yet and that you need to schedule a pickup.

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🏷 Where is My Pre-paid Return Shipping Label?

This is included with every order to help make it easier in return for your budget-friendly rented equipment. You can find your pre-paid return label in the same case as your rental equipment. If you have multiple shipments, then you will have multiple return shipping labels (for example, 1 shipped case = 1 return label, 2 shipped cases = 2 return labels). If this label happens to be misplaced, you can easily print off your return shipping label by:

1.) Login with the e-mail associated with your order to My Account
2.) Find your order then click on ‘View’ for more information
3.) Click the pink ‘PRINT RETURN LABEL‘ button
4.) Make sure pop-ups are enabled and the label will generate
5.) Next print off the label
6.) Fold in half and insert into the clear pouch outside the case (remove the previous label)

Make sure to use one unique return shipping label per container being shipped back. For example, if you had 3 packages sent to you then you would send back 3 packages with 3 unique return shipping labels.

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📖 I Have Received My Rentals, What Do I Do Next?

Watch how to track, receive, & return rentals. To save you time we have included popular timestamps below. After watching this video, familiarize yourself with possible product limitations. Next, watch setup videos by scanning QR codes to the left of your rentals located on your invoice & on physical rental equipment.

First test electronic rentals to make sure they are in working order. Be careful not to lose any rentals, containers, or packing foam. Make sure rentals are returned on or before the highlighted RETURN TO FEDEX date on your invoice.

Tracking & Printing Return Labels
0:17 – 0:55 How to find the tracking number & print return shipping label(s)

What to Do When You Receive Rentals
0:56 – 1:29 How rentals arrive, how many containers, will you need help lifting
1:30 – 1:49 How to remove zip ties & open latches on your shipping containers
1:50 – 2:25 What is included in your container, how to scan QR codes for setup videos
2:26 – 2:53 Take reference pictures for easy packing, storing packing foam & important docs

How to Return Rentals 2 Days After Your Event
2:54 – 3:18 Repack rentals, avoid water in the container, including all rentals, reference photo
3:19 – 4:17 What to do with the invoice, put the return label on the container, identify the return label
4:18 – 4:46 Carefully close the lid, how to lock the container with zip ties
4:47 – 4:53 Return rentals in person at FedEx, don’t use a dropbox, save your receipt as proof of return
4:54 – 4:58 Example of a small-sized shipping container being transported with a travel handle

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⏳ Can I Have a Rental Extension?

To purchase a longer rental duration, please contact our office before your order ships out. We cannot guarantee the availability of rental extensions. Packages must be returned in person (do not use an outdoor dropbox) to your nearest physical FedEx location within (2) days after your event to avoid lost/damaged charges or late fees. A late fee will be charged to your primary payment method of 10% of the rental cost per product per day. After the 10th day your order will be deemed lost, click here to view our lost policy.

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❌ What is Your Policy for Cancellations or Date Changes? (How Do I Cancel My Order)

Cancellations (31) Days or More Before the Event Date
You may cancel at any time. This can be done by logging in with the account associated with the order you would like to cancel. You can cancel your order in the My Account section by clicking on the Orders tab. Click the pink Cancel button & read the pop-up notification before canceling your order. Once you have canceled your order the status will be ‘Cancellation Pending’ and turn to ‘Cancellation Approved’ after our staff has reviewed your cancellation. If you decide to cancel (31) days or more before your event date then you will be refunded for any money paid. Please allow up to (5) – (10) business days to process your refund. Refunds will be issued to the primary payment method on file. Read More...

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⬅️ Where Can I View My Previous Orders/Cancelled Orders?

Please log in with the account associated with the order you would like to view. Then visit the My Account section and click on the Previous Orders tab. Shipped orders will move to the Previous Orders tab once the event date has passed. Canceled Orders once approved will move to the Previous Orders tab.

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🚯 What is Your Lost/Damaged Equipment Policy?

All rentals must be returned to ShipOur.Wedding™ in the same condition you received it. We accept reasonable wear and tear at the discretion of our company. You are responsible for the theft, damage, alteration, fire, an act of god, or any other means once items are delivered to you. Our event rental company securely stores your credit card information on file. If any rentals are lost, damaged, require extensive cleaning, or if you are past due (10) days for returning the equipment, you will be charged up to the full replacement value of the rented equipment as determined by the Company (in addition to the late fee charges). A few things to keep in mind:

1.) Rental can not be delivered unless a valid signature is provided at the time of delivery. You assume full liability and responsibility for any and all lost/damaged equipment
2.) Do not lose the shipping packaging or contents (we recommend storing it under a table so it is not accidentally thrown away by your banquet hall or other vendors).
3.) Keep these limitations/considerations in mind during your rentals to prevent lost/damaged equipment
4.) Save your receipt after you return your packages (in-person to a FedEx employee) at the nearest FedEx location (this document provides proof of return)

If you happen to lose or damage any equipment please use the submit a report button. Once submitted your situation will be escalated to a manager for immediate assistance.

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💵 What is Your Late Fee Policy?

Returns that are dropped off more than (2) days after your event at a FedEx location will result in a late fee charge to your primary payment method of 10% of the rental cost per product per day. You are subject to a late fee for (10) days. If the item has not yet been returned after 10 days, then you are also charged (in addition to the late fees) the replacement cost for lost/damaged equipment. Avoid the late fees and get the equipment back to us as soon as your event is done.

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📋 Where Can I Find the Terms & Conditions of My Rental Agreement?

Once you confirm your order online you are agreeing to be bound by all terms and conditions of the Rental Agreement. This Rental Agreement is the contract that is digitally signed by you during the checkout process. You can view and print the Rental Agreement here.

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🔒 Where Can I Find the Privacy Policy?

Please use this link to refer to our Privacy Policy.

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⭐ How Do I Contact You to Provide General Feedback?

We love hearing from our customers, and constantly strive to grow and improve our business for your benefit. Please email we read every email and listen to every suggestion. You can also review products on our website to leave feedback about your rentals.

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🗞️ I Am With The Press/Media Relations, Who Do I Contact?

For press inquiries, please email

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📧 I’ve Tried Contacting You Via E-mail but Haven’t Received a Response Yet?

To help with the number of e-mail inquiries our office receives, our company has geo-targeted spam filters in place that restrict e-mails from certain IP addresses outside of our coverage area. ShipOur.Wedding™ only services the continental United States, please make sure you are e-mailing from an approved IP address location. You can also contact our office during hours of operation or by accessing the features for your event located in the ACTIONS tab of the Orders section of My Account.