Plan an Affordable DIY wedding or event & get answers to common FAQs:

.
General Questions

  1. How Does This Work?
  2. What is a DIY Wedding?
  3. Is Planning a DIY Wedding Cheaper / Inexpensive?
  4. Can I Plan a Wedding in 3 Months?
  5. Can I Plan a DIY Wedding that Looks Expensive?
  6. How Easy Is It to Setup DIY Rentals from ShipOur.Wedding™?
  7. How Do I Scan a QR Code on My Android or iPhone Smart Device?
  8. Do You Provide Rentals for Other Event Types Besides Wedding Receptions?
  9. Why Should I Hire ShipOur.Wedding™?
  10. What Does It Mean to Shop Super Local?
  11. What is Your Stress-Free Guarantee?
  12. Where is Your Office/Warehouse Located? What is Your Physical Location/Address?
  13. What Are Your Hours of Operation & Contact Information?
  14. How Do I Contact You to Provide General Feedback?
  15. I Am with the Press/Media Relations, Who Do I Contact?
  16. I’ve Tried Contacting You Via E-mail but Haven’t Received a Response Yet?
  17. I Can’t Watch Your YouTube Videos, They are Either Blocked, Restricted or Not Playing?
    .
    .

Pre-Booking Questions

  1. Do You Sell Equipment?
  2. How Do I Check Product Availability for My Date?
  3. I Keep Seeing the Phrase ‘Product Details Page’, What Is It?
  4. How Do I Update My State and/or Date Before Placing My Order?
  5. Do You Offer Discounts for Multiple Rental Dates or Discounted Rentals to Test?
  6. Are There Product Limitations/Considerations to Keep in Mind During My Rental Duration?
  7. How Do I Use the Heart Icon or ‘Love It Wish List’?
  8. How Can I Use The Previous Items in Cart Feature?
  9. How Can I Edit Items in My Cart Before Placing My Order?
  10. Is it Safe to Place My Order Online?
  11. Can I Get a Quote Before Placing My Order?
  12. What is the Approx Setup Time I See on the Bundle & Edit Cart Pages?
  13. What is the (90) Minute Inventory Hold Countdown Timer on the Website?
  14. I Am a Vendor/Planner, How Do I Place My Order for Someone Else?
  15. Why Was a Product Removed From My Cart Before I Could Submit My Payment?
  16. Can I Be Notified When an Out of Stock Product Comes Back in Stock with an Alert?
    .
    .

Updating Confirmed Orders Questions

  1. After I Pay for My Order, How Do I Change, Add To, or Update My Order?
  2. How Can I Request a Custom Design or Update My Previous Design Selection?
  3. How Do I Update/Edit My Alternate Email, Alternate Phone Number, Venue Name, Venue City, or Client Name?
  4. I Forgot My Password, How Do I Change My Password, How Do I Reset My Password?
    .
    .

Payment Questions

  1. What Currency Are Your Prices Listed In?
  2. What Forms of Payment Does ShipOur.Wedding™ Accept?
  3. How Much is the Retainer/When Are Payments Due?
  4. Can I Place My Order Over the Phone?
  5. How Do I Place My Order?
  6. Why Can’t I Fill Out My Credit Card Details During Checkout?
  7. How Can I Manually Submit My Final Payment Online Before the Due Date?
  8. How Do I Updated My Default Credit Card/Payment Method?
  9. I Missed the Due Date for My Last Payment, Is There a Grace Period for Final Payments?
    .
    .

Shipping & Tracking Questions

  1. Do You Offer Free Nationwide Shipping?
  2. Why Don’t I See Any Available Shipping Options During Checkout?
  3. Instead of Paying for Shipping, Can I Pickup My Rentals from Your Michigan Warehouse?
  4. Do You Ship to Alaska, Hawaii, Puerto Rico, or other Countries Outside the United States?
  5. When Will I Receive My Order with Standard Ground Shipping (view map)?
  6. Do You Offer Expedited/Express Shipping?
  7. How Do I Track My Order? Where is My Tracking Number?
  8. Are There Any External Factors That Can Cause Shipping Delays
  9. Where Will FedEx Drop Off My Package?
  10. I Won’t be Able to Sign for the Package, Can it be Delivered to a FedEx Location Near Me?
  11. When My Rentals Arrive, How Do I Transport the Shipping Containers to My Event Location?
  12. Can I Know the Size/Weight of the Package(s) Before It Arrives So I Can Make Arrangements?
  13. How Do I Submit Report for Shipment Not Arriving On-Time or Arriving with Discrepancy?
  14. I Have Received My Rentals, When Should I Start Setup?
  15. I Have Received My Rentals, What Do I Do Next?
  16. When Are My Rentals Due Back after My Event is Over?
  17. What Do I Do if My FedEx Return Date Falls on a Sunday?
  18. What Do I Do if My FedEx Return Date Falls on a Nationally Approved Holiday?
  19. How Do I Return My Rentals to ShipOur.Wedding™?
  20. How Do I Schedule FedEx to Pickup My Rentals?
  21. Where is My Pre-Paid Return Shipping Label?
    .
    .

Fee & Policy Questions

  1. What is Your Covid-19 Policy for Cancellations or Date Changes?
  2. Can I Have a Rental Extension?
  3. Where Can I View My Previous Orders/Cancelled Orders?
  4. What is Your Lost/Damaged Equipment Policy?
  5. What is Your Late Fee Policy?
  6. Where Can I Find the Terms & Conditions of My Rental Agreement?
  7. Where Can I Find the Privacy Policy?

.

.

🙂 How Does This Work?

Instead of hiring a vendor that charges for labor, save money by doing it yourself. We make your DIY wedding rentals beautiful, simple & affordable. Here is how ShipOur.Wedding™ online e-commerce process works:

1. After watching our setup tutorial videos, check availability & reserve rentals in your cart by submitting payment.
2. Make sure to submit your final payment at least (30) days before your event date (if not done already in step 1).
3. You rentals are guaranteed to arrive at least (2) days before your event date. You have the rentals for a (5) day period.
4. As soon as possible make sure to test & setup your rentals. Create your stunning event with easy to setup DIY rentals.
5. Return rentals back to FedEx (2) days after your event.

Return your rentals in the same re-usable shipping container. Use the included prepaid return label. You can also schedule a pickup time with FedEx directly from your location.

return to top

.

.

🎉 What is a DIY Wedding?

A DIY wedding is where you save time and money by taking back control over the costly elements of your event. This can lead to saving thousands of dollars in the overall budget of your wedding. There are various forms of DIY wedding planning. You can go completely DIY or partly DIY. Most eventeers will chose a partly DIY solution because not all aspects of a wedding can be planned without some help from vendors (venue, limo, dress, ect.). However, some eventeers will choose to devote more of themselves for a truly DIY experience (they plan on doing a backyard wedding, etc.). ShipOur.Wedding™ helps you with do it yourself solutions that are easy, affordable, and most importantly cost effective.
return to top

.

.

💸 Is Planning a DIY Wedding Cheaper / Inexpensive?

Yes, it is inexpensive! The most costly factors from traditional wedding vendors is their labor, overhead, and travel fees. They have labor from employees/independent subcontractors, overhead from warehousing/storage, and travel from transporting the services to your event via trucks.

ShipOur.Wedding™ helps eventeers like you eliminate those unnecessary costs by allowing you the flexibility to do it yourself. All our rentals ship direct to you, are simple to setup, have QR code setup tutorials, and look beautiful! This means you can reduce the cost and plan the event or micro wedding you know you deserve without having to pay expensive fees.
return to top

.

.

🗓️ Can I Plan a Wedding in 3 Months?

Of course. If you are looking for a traditional venue then you might want to secure your location first. However, if you know the location will be available for your event then you can start sourcing everything else you need. ShipOur.Wedding™ helps you with nationwide DIY rentals that you will find from a majority of your local vendors. Because of this, your benefit is that you save money immediately. We ship everything you need direct to your location. Get started by checking your date’s availability and then reserving your date. For piece of mind, you can also pay for expedited shipping on last minute orders.
return to top

.

.

📷  Can I Plan a DIY Wedding that Looks Expensive?

Absolutely! Just because it looks expensive, doesn’t mean it has to cost more. Planning a DIY wedding is affordable. Every image that you see on ShipOur.Wedding was setup with the same equipment we provide for our event rental company. Because we want give you the best idea for how it will look when you plan a DIY wedding. We understand it might be tricky to visualize your reception. As a result, when you hire ShipOur.Wedding you are getting professional grade equipment with the best instruction available with our QR code technology. There is no need to think twice. Because our goal is to help make your wedding photos magazine worthy on a budget.
return to top
plan_a_diy_wedding

.

.

⚙️ How Easy Is It to Setup DIY Rentals from ShipOur.Wedding?

Our company makes your DIY setup a simple and enjoyable experience. All of our DIY rentals are user-friendly and have easy to setup video instructions with QR code technology. We recommend you follow our tutorial videos online before your rentals arrive. This way you are familiar with how to create the perfect look for your upcoming event. You can also read more about when to start setting up your DIY rentals.

For added piece of mind, a majority of our equipment has easy to scan QR codes laminated on the rentals. Scan the code with your smart phone/tablet device to be taken directly to the videos on that product details page. The page features detailed videos / short videos less than 1 minute. If your rentals do not have the QR code laminated on the equipment, then scan the QR code on your printed invoice (located inside your shipping container) with your phone’s camera to follow the link.
return to top

.

.

📱 How Do I Scan a QR Code on My Android or iPhone Smart Device?

You can find our helpful QR codes either on your printed invoice (located inside your shipping container) or physically laminated on the rental equipment. These QR codes give quick access to our product details page to view links, info & setup tutorial videos.

  1. First, make sure device you will be scanning with is connected to internet / WiFi.
  2. Next, open your Camera app on your smart phone or tablet device.
  3. Using the rear facing camera. Hold your device steady so that the QR code appears in the viewfinder in your camera app.
  4. Once your devices recognizes the QR code a notification will pop up. Tap the notification to open the link associated with the QR code.

If your camera is not recognizing the QR code, then make sure the QR code is not obstructed, your device camera lens is cleaned, and the QR code is focused in your camera so the edges of the QR code have definition.

If your smart device gallery is not compatible with scanning QR codes then you will need to download a compatible QR scanning app to your device. Continue reading what to do next after receiving your rentals.

return to top

.

.

📌 Do You Provide Rentals for Other Event Types Besides Wedding Receptions?

Yes, our company has assisted eventeers just like you with almost every event type you can think of. We also have helpful resources on our website that explain common event types we service. The following are just some popular event types (besides receptions) our company has been known to provide DIY rentals. You can learn more about: Bar Bat Mitzvahs, Birthday Parties, Black Tie Galas, Charity Events, Corporate Events, Fashion Shows, Fraternity Formals, Graduation Parties, High School Proms, Homecoming Dances, Neon Glow Parties, House Party Rentals, Quinceañeras, Sorority Formals, Sweet 16 Parties, Trade Show Expos, & of course Outdoor Backyard Wedding Ceremonies.

Our services are not limited to those above event types. If you do not see your event type listed above, we would be more than happy to assist you. We recommend checking product availability and placing your order online to secure your date. For specific questions we recommend contacting our office during hours of operation.

return to top

.

.

🤔  Why Should I Hire ShipOur.Wedding

  • Our team has a strong reputation with event production at large high-end events since 2003
  • As a result, our team has won both TheKnot and WeddingWire awards
  • ShipOur.Wedding offers top-of-the-line equipment that professional vendors use
  • Our equipment is what we call ‘Encore Certified’ basically indestructible & event proven
  • Proper credentials (licensed, insured, SSL, etc.)
  • Pioneering lighting design since 2005 (fun fact we coined the phrase ‘Accent Uplighting’ over a decade ago)
  • We are a manufacturer of high quality photo booths featuring an actual utility patent on one of our designs
  • Full-time company with dedicated employees
  • Our team has been featured on Wedding TV Shows, local radio, & local news for expert advice
  • Our management team specializes in shipping and receiving, with degrees in Supply Chain Management
  • Our website is technologically advance and offers simple user-friendly DIY event management
  • Our call center team are seasoned pros experienced as both lighting designers & drapery specialists
  • Every piece of electronic equipment is quality control tested before being shipped to customers
  • Every rental order is checked twice before being shipped to ensure order accuracy
  • We operate out of a large centrally located warehouse
  • We are one of the largest DIY event drapery suppliers in the event industry
  • Trusted by event companies (including our competitors)
  • Successfully completed 5,000+ events
  • We’re a company that has been put through the flames and knows how to plan a DIY wedding on a budget
  • Physical showroom in Michigan for you to demo every service (fun fact we have shot music videos at our location)
  • Trusted by the largest brands in the world
  • Featured on stage with well known rappers & other A-List celebrities (we can not mention due to non-disclosure agreements)

 

Trust us, because the only reason we are here is to make good things happen for you

return to top

.

.

🏙️ What Does It Mean to Shop Super Local?

Super Local Benefits Clients
A majority of vendor cost comes from their labor/overhead when rendering services. Super Local is convenient & affordable. We deliver rentals to your address, venue or drop off location. This empowers your event giving back control. When you do it yourself you are able to plan the event you deserve, bypassing costs which keeps you under budget.

Super Local Benefits Vendors
A majority of ShipOur.Wedding clientele are event pros. We help these businesses scale their brands locally which in turn promotes healthy competition with established companies. When vendors do it themselves they are able to effectively leverage their resources. Our approach helps these companies offer services to clients at competitive prices.

Super Local Benefits Communities
We understand that more competition benefits local communities, creating opportunity for both supply & demand:

1.) When vendors shop Super Local they increase profits by offering more services
2.) When more services are offered, there is more local competition
3.) When there is more local competition, local clients have more options
4.) When local clients have more options, they hire vendors that fit their expectations
5.) When vendors are hired, their revenue gets invested in communities (employees, gas, rent, insurance, food, supplies, maintenance, etc.)

We need to embrace the progression of our industry. The next generation of vendors will inspire us; directly benefiting our local communities. New companies that succeed are able to employ more people & invest in their cities as they grow. ShipOur.Wedding supports these companies with the resources they need to thrive. Smaller companies now have an opportunity to be equally competitive in local communities when compared to established companies.

When you hire ShipOur.Wedding you’re not shopping local, you’re shopping Super Local.

return to top

.

.

📜  What is Your Stress-Free Guarantee?

Because ShipOur.Wedding® was founded by an event rental company with a passion for helping you flawlessly plan a DIY wedding reception, we guarantee the following:

return to top

.

.

📌  Where is Your Office/Warehouse Located? What is Your Physical Location/Address?

We are located in Oakland County which is considered Metro-Detroit. Our address is located at 21312 Hilltop Street Southfield MI 48033. If you are in the Detroit Michigan area, we would LOVE to encourage you to stop by our facility. You can get a tour of our showroom/warehouse and see the magic that happens behind the scenes. We also have every product available on display in our showroom. This way local eventeers can see it before they get it.

Only (1) customer per order is allowed in at a time and a face mask is required. We can accommodate (2) orders at the same time indoors. There is also a map featuring our address on our contact page. Meetings are available by confirmed appointment only.
return to top

.

.

🕘  What Are Your Hours of Operation & Contact Information?

ShipOur.Wedding customer service representatives are available to assist you Monday through Friday, from 9:00am to 5:30pm EST. Please call us at (844) 744-7933 or email us . We respond to all inquiries as quickly as possible in the order they are received. You can also read more that explains what happens if you have e-mailed our office but have not received an emailed response yet. We look forward to talking to you soon.
return to top

.

.

🗓  How Do I Check Product Availability for My Date?

Now that you’re engaged, just because you are not available anymore doesn’t mean that we aren’t 😉 On every product details page, there is a dark grey box. In this area you will enter both your event date & state to determine product availability. If it’s available then finalize your order by clicking the light green RENT NOW button for an easy check out process. Option quantities are reflected based off inventory for your requested date and state.
return to top

.

.

❓ I Keep Seeing the Phrase ‘Product Details Page’, What Is It?

Every product listed on our website has a product details page. This page will list current pricing, availability, product specs, example photos, setup instructions, helpful tips, as well as any tutorial videos. If the product is available after you enter your state and event date (on our product details page), then you will be able to add it to your cart.

Here is are some popular examples of product details pages (battery powered uplighting, top single valance drapery, DIY photo booth, starry night sky lighting).
return to top

.

.

📆 How Do I Update My State and/or Date Before Placing My Order?

If you accidentally entered the incorrect state and/or date you can only change this on the Cart Edit page. Use this page to update/remove rental quantities or change your state/date. If you decided to change your state/date then you will need to manually re-select all rental drop downs on that page to check inventory for your new state/date.
return to top

.

.

🤝  Do You Sell Equipment?

Unfortunately we do not. All the equipment you see on our website is available for rental only & must be returned to your nearest physical FedEx location within (2) days after your event.
return to top

.

.

🚫 Do You Offer Discounts for Multiple Rental Dates or Discounted Rentals to Test?

We do not, our company incurs a shipping cost both ways on all rentals, as well as overhead costs, and staff costs for management/office/warehouse/quality control. The cost of our rentals are affordably priced for DIY budgets & because of this we have limited product availability due to already booked orders.
return to top

.

.

⚠️ Are There Product Limitations/Considerations to Keep in Mind During My Rental Duration?

Yes, the limitations depend on the equipment and application. We recommend all equipment is safely operated, supervised, and setup indoors, in dry conditions and not subject to extreme temperatures (less than 32 degrees fahrenheit or a maximum of 130 degrees fahrenheit). The below (21) considerations should be followed at all times includes but are not limited to:

1    As soon as you receive rentals check/test your order (for correct quantity & proper functionality)
2    Before attempting your setup, watch tutorial videos & read equipment instructions (on the product details page)
3    Don’t setup equipment in backyard or outside (with exception to wireless up lighting  & string lights)
4    Don’t setup equipment where it can get wet/damp (this can damage electronics)
5    Don’t leave equipment unsupervised or in public places (you’re responsible for safe return of all rented equipment including shipping boxes)
6    If equipment setup in an unsupervised room, keep it locked (if setup the day prior to your event, securely keep the room locked to prevent unauthorized access to rentals)
7    Don’t get equipment mixed up with other vendors equipment (ex: drapery get mixed with other vendors linen, or thrown away by another company)
8    Don’t loose the return shipping container/contents (store it under a table so it is not accidentally thrown away by your banquet hall or other vendors) Read More...


return to top

.

.

💲  What Currency Are Your Prices Listed In?

Our prices are listed in US Dollars.
return to top

.

.

❤️  How Do I Use The Heart Icon or ‘Love It Wish List’?

If you LOVE a product on our website you can add it to your Love It Wish List for later viewing. In order to use all the features of the Love It Wish List, you need to first have a registered account with ShipOur.Wedding and login to My Account. This is great for creating your inspirations & sharing with others by using the colored social media icons.

Once logged in, you can add DIY rentals to your Love It Wish List by clicking the heart icon on either the subcategory before the individual product details page or on the individual product details page. Once the heart turns pink it is added to your Love It Wish List.

If you decide to create an Alert for out of stock notifications, that will be added to the bottom of your Love It Wish List page in a section called ‘Out of Stock Alert Notifications’ for later viewing. You can remove items from your Love It Wish List by clicking the X icon on the Love It Wish List page. If you decide to add an out of stock rental to your Love It Wish List, this can be moved to your alert section by registering your email address & clicking the GET AN ALERT box.
return to top

.

.

🛒 How Can I Use The Previous Items in Cart Feature?

We understand that sometimes you might want to remove items from your cart but you don’t want to spend hours adding them back. The easiest way to accomplish this is with our helpful ‘Previous Items in Cart’ section located on the Wish List page. In order to use this feature, you need to have a registered account with ShipOur.Weddingand login first to My Account. This is great if you:

a.) spent hours creating your cart
b.) want to remove all the items in your cart (but aren’t 100% sure)
c.) want to save your items after removing them (so you don’t have to find them again)
d.) want to re-organize the rentals in your cart again
e.) want to move items into your Previous Items in Cart before the (90) Minute Inventory Hold Countdown Timer expires & clears your current cart

Once logged in, enable this feature via the ‘CLEAR CART’ button located on either the Cart or Cart Edit pages. When you click the ‘Clear Cart’ button you will be asked if you would like to clear your cart and add the items to your Previous Items in Cart? When you click OK, your cart will be emptied and moved to your Previous Items in Cart section on the Wish List page.

If you decide to remove rental items individual they will not be saved to your Previous Items in Cart section. Please keep in mind that Previous Items in Cart does not save item quantity or specific details you may have filled out prior. You will have to manually add items to your cart again and refill out specific product details. For your viewing convenience, logged in users can also view Previous Items in Cart at the bottom of the Cart page and on the individual product details page. ShipOur.Wedding makes managing your cart both a user-friendly and fun experience!
return to top

.

.

📺 I Can’t Watch Your YouTube Videos, They are Either Blocked, Restricted, or Not Playing?

The Institution Has a Filter
The internet connection might filter out YouTube and other sites if you are browsing the internet through a school, business, or public institution. This will be noticeable because the video will display a sad face or message saying, ‘The connection was reset’. When this happens it is because the organization that hosts the internet connection needs to approve YouTube for viewing. If that is not feasible, then we recommend watching our videos on another IP address that doesn’t have those filters.

Enable Restriction Mode
If the video says, ‘Video unavailable. This video is restricted’ then you will need to login to your Google account to disable restricted mode. Log into your YouTube account with your Google e-mail and turn off restricted mode. This is located at the bottom of your profile’s icon drop down menu.

Disable Add Blocker
If the video says, ‘Please try again later. (Playback ID:xxxxxxx)’ this is due to a pop-up blocker extension. Common pop-up blockers are AdBlock, PoperBlocker, and uBlock. Check your browser settings and either pause or disable your pop-up blocker extension and retry loading the video.
return to top

.

.

✏️ How Can I Edit Items in My Cart Before Placing My Order?

If you already have a rental in your cart, you will not be able to make changes from the Bundle Page or the product details page. You can add, reduce, & remove items from your current cart on the Cart Edit page. Use this page to update/remove rental quantities or change your state/date. If you decided to change your state/date then you will need to manually re-select all rental drop downs on that page to check inventory for the new state/date.
return to top

.

.

🔒 Is it Safe to Place My Order Online?

To protect your identity, ShipOur.Weddinghas SSL (security sockets layer) encryption that protects your credit card information during online transactions. You can verify this on our website, by seeing the lock icon in the URL bar of your internet browser. You can also learn more about our Privacy Policy and Rental Agreement.
return to top

.

.

📄 Can I Get a Quote Before Placing My Order?

Our team knows that you might need a formal quote before making your decision. ShipOur.Wedding can easily provide you with a quote via our phone support staff. Contact our office & we will personally answer your questions, select your rentals, and generate a quote that you can view/manage/print from the My Account area.

You can print off/share your quote from the My Account area by clicking on the desired Order # in either the Orders or Previous Orders tab. Once on that page click on the small pdf icon to the right of ORDER DETAILS.

Please keep in mind that phone order quotes require email verification & payment in full in order to be confirmed. Quotes are automatically deleted from our system if:

1.) You fail to click the account verification link emailed within 8 hours of the quote being sent to you.
2.) You fail to make a payment in full within 48 hours of the initial time the quote was generated.

Once your account is verified you will automatically be e-mail login credentials. Use this password and user name to login to My Account. Afterwards we recommend updating your password to make it more secure in Account Details. Next, mouse over the pink info icon associated with your Order # in the Orders tab of My Account to see a countdown of how many hour(s) you have before your quote is automatically deleted.

Be sure to submit your payment within the appropriate time frame to guarantee your rentals by logging into the My Account area with the e-mail address associated with your quote. Once there follow the steps after clicking the pink Make A Payment link associated with your Order #.
return to top

.

.

🎨 How Can I Request a Custom Design or Update My Previous Design Selection?

Some of the rentals through our website (name monograms, photo booth designs, etc.) may be requested for customization. You will notice on the Checkout Page, there are no locations to upload custom artwork. This process has to happen via e-mail after you have reserved your rentals. In order to check out you will have to first make a selection from what is available (a design template you have approved on our site). After your payment has processed and rentals are reserved, you can customize your font, layout, colors, or any other related design factors by emailing .

Please keep in mind the limitations of the design area available when making a custom request. For example, you would not want to say a paragraph worth of text on a name monogram. We strive for quick design turn around time. Please allow up to (72) hours to process any design changes or previous selection updates. ShipOur.Wedding will allow (2) courtesy design changes, any additional artwork/file changes are subject to costs.

Due to production/shipping restrictions, ShipOur.Wedding cannot guarantee last minute changes (14) days prior to your event date. Because of this, we encourage you to submit any changes far in advance of your event date. You can view the saved design information in the VIEW action of the Orders Page in My Account. Any design updates to an order will be notated here as well as saved on our e-mail system.

Very important, if you have not received a response from us confirming your custom design request, then we have not been able to approve your design changes. Please make sure our office staff knows you are attempting to reach us so we can accommodate your design requests by contacting our office. If we do not approve any custom artwork from you you will receive what you originally approved when you submitted your order.
return to top

.

.

⏱️ What is the approx setup time I see on the Bundle & Edit Cart pages?

As you add rentals to your cart you will notice a pink box with approximate setup time on the Bundle Page and the Edit Cart Page. This amount of time changes as you add, reduce, and remove rentals in your cart. Use this only for rough approximation of estimated setup time.

Please keep in mind this suggested setup time will vary and may change drastically based off user experience, setup preference, venue factors, and/or external conditions not controlled by ShipOur.Wedding™. We recommend you familiarize yourself with the rentals and their setup application before your event. This way you have more than enough time for a stress-free DIY setup.
return to top

.

.

⏲️ What is the (90) Minute Inventory Hold Countdown Timer on the Website?

ShipOur.Wedding books customers on a first come first serve basis. The (90) minute countdown timer ensures you have an opportunity to reserve your rentals by placing a soft inventory hold. Once you have added a product to your Cart, the countdown timer will begin in the upper corner. Once the countdown timer expires & reaches (0) minutes your cart will be cleared automatically releasing any potential inventory.

If (2) or more people check the same date range for the same equipment at the same time, there will be multiple inventory holds. Rentals are not pulled from inventory until you have submitted your order with payment. Make your payment as quickly as possible before the countdown expires and/or someone else reserves our inventory for your requested date. Click the timer countdown & you will be redirected to the Checkout Page to submit your order.

If you would like to save current rentals in your cart for further viewing before the (90) minute countdown timer expires, we encourage you to use our Previous Items in Cart feature.
return to top

.

.

📞 Can I Place My Order Over The Phone?

Our company uses an online process for confirming rentals. We do not accept payments or verbal orders over the phone. All orders are processed through the order form on the checkout page by the client. Any remaining balances are either paid automatically or paid manually in advance through your My Account area. If you would like to learn more about how to get a quote over the phone, then please do not hesitate to contact us during normal business hours.
return to top

.

.

🛒  How Do I Place My Order?

To get started, we would like to encourage you to browse our (4) main rental categories (uplighting & design, linens, draping backdrops, & DIY reception services). From there you will find all of our rentals with photos, simple assembly instructions, affordable pricing, and bundled product recommendations.

So to reserve your event company rentals, first enter your state and event date in the dark grey box. Then you will be able to make your rental selection to view pricing.  Finally, click the green RENT NOW button to add those rentals to your cart. If you are ready to make reception DIY amazing, then submit your order by starting the check out process. You can either make a partial 25% payment or a payment in full to reserve your date. All orders under $100 require payment in full.

If you already have a quote and would like to place your order, then submit your payment within the appropriate time frame to guarantee your rentals by logging into the My Account area with the e-mail address associated with your quote. Once there follow the steps after clicking the pink Make A Payment link associated with your Order #.


  • Note: Your state may be subject to a sales tax on all rented items delivered to addresses in that state. This is required by the state law for tax purposes.

    return to top

.

.

🛒 I Am a Vendor/Planner, How Do I Place My Order for Someone Else?

While you are placing your order, you will notice there are (3) optional fields on the Checkout Page. You can enter the ‘Venue Name’, ‘Venue City’, and ‘Client Name’. These optional fields are used to search and organize on your Orders Page in My Account. This makes managing multiple clients across many locations more efficient as a vendor. In addition, the are (2) optional fields for an ‘Alternate Email Address’ and an ‘Alternate Phone Number’.

Disclaimer: As the renter of products, it is your responsibility to keep the product(s) including original shipping container(s)/instructions at all times in your possession during the Rental Term. Because of this you can not assign or lend any of the product(s) or permit any of the product(s) to be used by anyone other than yourself.
return to top

.

.

💳 What Forms of Payment Does ShipOur.Wedding Accept?

We only accept all major credit cards through our online portal. Our staff members are not allowed to take credit card payments over the phone. We do not accept cashier’s check, money orders, personal checks, bank transfers, or cash.
return to top

.

.

💳 Why Can’t I Fill Out My Credit Card Details During Checkout?

In order to process your payment on the checkout page you will first need to fill out all required fields in the SHIPPING DETAILS section. If you have not already logged in with your associated e-mail address, then you will then have to either login or create an account.

You can login on the checkout page by using the pink CLICK HERE TO LOGIN link located at the top under FINISH CHECKOUT. If you would like to create a new user account for this order, then carefully type your e-mail address (in the SHIPPING DETAILS) and next confirm your password at the bottom of the checkout page order form above BILLING DETAILS. The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ).
return to top

.

.

➕ After I Pay for My Order, How Do I Change, Add To, or Update My Order?

Please contact our office with any inquiries regarding increasing/decreasing quantity, adding/remove rentals, or design changes to your order. We will do our best to accommodate changes, however we cannot guarantee changes can be made if:

–  there is limited product inventory for your requested date (ex: you want to add a rental but it isn’t available because everyone already reserved inventory)
–  there are delayed production lead times (ex: your event is in 48 hrs, you want to add a rental but our inventory is off & we need to purchase 1 more for our warehouse but there isn’t enough time for us to get it in stock before your event)
–  your order has already incurred a production cost (ex: you want to take off a gobo that required a custom designed & we already incurred a non-refundable cost)
–  your order has already shipped (ex: you want to add to your order the week of your event after your order has shipped, but it is not possible because the package is already en-route to your address)

No reduction of services can be made (30) days or less from your event date. Please check your order and make changes before this deadline. Paid in full orders will not ship out until the scheduled date to guarantee it arrives at least (2) days prior to your event. We also suggest you read more about when you will receive your order with standard shipping.

return to top

.

.

🗂️ How Do I Update/Edit My Alternate Email, Alternate Phone Number, Venue Name, Venue City, or Client Name?

On the Checkout Page you are able to save alternative information for help with organizing your order. After you have submitted your payment, your Alternate Email, Alternate Phone Number, Venue Name, Venue City, and/or Client Name is saved. To prevent any conflicting information, we do not allow these (5) optional fields to be changed by clients. The only way this can be updated is by contacting our office and requesting our staff to manually change it.

return to top

.

.

❓ Why Was a Product Removed From My Cart Before I Could Submit My Payment?

ShipOur.Wedding services the entire continental United States and processes a large amount of orders. To help with demand, our inventory system is based off availability of DIY rentals for specific dates. When you added the product to your cart it might have been available. However, product availability is not guaranteed until you finalize your order by submitting your payment. In extremely rare cases, possible reasons why a product could have been removed from your cart is because:

– Another customer reserved the last of that item’s inventory for that date, before you could finalize by submitting your payment on the Checkout Page
– ShipOur.Wedding has reduced the warehouse inventory for that item or has permanently discontinued offering that product

We recommend checking availability for a different date with the same product to confirm that it is only out of stock for a specific date & not a discontinued product. If you would like to inquire about still having this out of stock product at your event, please click the green alert button and view the status in your Love It Wish List. Once you have created the alert, you will be emailed a one time notification about changes with regards to product availability when it becomes back in stock.
return to top

.

.

💬  Can I Be Notified When an Out of Stock Product Comes Back In Stock with an Alert?

Popular dates book fast! We recommend DIY eventeers finalize their rentals as soon as possible to guarantee availability. When inventory becomes out of stock sometimes our company will have excess inventory popup for these popular dates. To help with these communications there is a green Alert button visible on any of the individual product details pages that have an out of stock product. You do not need to be logged in with a registered account in order to submit a notification for product availability. However, to manage these alert notifications you need to:

1.)  register your out of stock alert with an e-mail
2.)  have a registered account with ShipOur.Wedding, that is the same as the e-mail you registered your out of stock alert
3.)  login to My Account
4.)  visit your Love It Wish List

If you have added an out of stock item to your Love It Wish List, then you can also click the green alert button to be notified for product availability. You can also cancel alerts from the individual product details page or your Love It Wish List. We do not recommend clicking the X icon to remove an out of stock product you have been alerted. We recommend cancelling the alert first by unsubscribing from the notification, then clicking the X icon in your Love It Wish List to remove the out of stock product.

If the product becomes available again, ShipOur.Wedding, will send out a one-time mass email to alerted users. Also the item will become back in stock while supplies last. So please make sure we are added to your address book in your email. Keep in mind that this is a limited inventory product and we book on a first come first serve basis. Your order is guaranteed after your payment has been confirmed.
return to top

.

.

💳  How Much is the Retainer/When Are Payments Due?

During the checkout process, you have the option of reserving your rentals by paying in full or charging your credit card the 25% retainer + any shipping costs (in full). Shipping costs are necessary on expedited orders and orders under $94. If you are already not paid in full, then your outstanding payment of 75% will be paid via your default payment method automatically (30) days prior to your event date.

You can view/update your default credit card saved in your Payment Methods. If you are reserving your event rentals (30) days or less prior to your event date, then you will be charged the full amount for your order(s).
return to top

.

.

💳 How Can I Manually Submit My Final Payment Online Before The Due Date?

You can pay off any balances before the final payment due date, by logging in with the e-mail associated with the order in My Account. Click on Orders and in the action tab, click on the PAY button that is in the row of the order you would like to pay. You will then be redirected to the payment page. Pay with either your default credit card on file or by adding a new credit card.

All orders are either paid in full or broken up into (2) payments (25% and 75%). No other partial payments can be made towards an order. If you have any further questions please do not hesitate to contact our office.
return to top

.

.

🕘 I Missed the Due Date for My Last Payment, Is There a Grace Period for Final Payments?

Please make sure your default payment method is valid and not expired before your final payment is due by keeping it updated. If there is any issue processing your final payment our office staff will attempt to contact you via e-mail and phone, and document these attempts with timestamps for the associated order in the Orders section of the My Account area. Final payments are due within (30) days of your event date.

As a courtesy, ShipOur.Wedding allows a (7) day grace period to make final payments after the due date. If you final payment is late, you need to make a manual final payment through your My Account within this (7) days grace period to prevent cancellation of rentals. Events that fail to make their final payment within this (7) day grace period, will result in automatic client cancellation and loss of retainer along with any other payments.

Please note that grace periods do not apply to events cancelled by clients. Once a cancel request has been submitted it can not be undone.
return to top

.

.

💳 How Do I Updated My Default Credit Card/Payment Method?

Within My Account you can access Payment Methods. This area may be empty either because your card expired or you did not request to have this payment method saved during check out. You can easily add payment methods by clicking the pink add payment method button. If there is only (1) card saved in this area, it will automatically be set as your default payment method. However, if you have (2) or more cards on file, then you can choose which payment method will be set as your default payment method.

Our system will not allow you to edit a payment method but instead delete them. This means you can remove previous & expired cards. If you accidentally entered credit card information incorrectly, we recommend deleting that payment method and re-entering the credit card information correctly (since you are not able to edit a payment method).

return to top

.

.

🔑 I Forgot My Password, How Do I Change My Password, How Do I Reset My Password?

If you are able to login to My Account, then click on Account Details to edit your password. In order to update your password you will need to first type your current password as well as your new password before hitting the ‘Save Changes’ button.

If you are unable to login from the Login Page you can change your password by clicking on ‘Lost Your Password‘. It will ask you for the associated username/email on file to be sent a link to create a new password via email. If you don’t receive an e-mail within minutes after clicking ‘Lost Your Password’, then it might be because:

  • The email went into spam folder (Check this first)
  • You might have entered the wrong e-mail address (This happens from time to time)
  • You accidentally gave us another email address (Did you get your work and personal email addresses mixed up?)
  • We can’t deliver the email to this address. (The business or institution has a filter or a company firewall)

return to top

.

.

🇺🇸  Do You Offer Free Nationwide Shipping?

ShipOur.Wedding offers FREE standard ground shipping for all orders over $94 in the continental U.S. both ways. $94 FREE standard ground shipping is based on order subtotal. Tax & shipping cost will not be included in determining order subtotal. Our packages are shipped via FedEx and you will need to provide a valid shipping address to place an order. FedEx will not ship to a P.O. Box. ShipOur.Wedding only ships rentals to customers with valid addresses in the continental United States.

When you enter your state & date, our website will calculate if guaranteed standard ground shipping will get your order to you at least (2) days prior to your event date. If this is not an available shipping option, then we recommend contacting our office for expedited shipping methods (if available).
return to top

.

.

☑️ Why Don’t I See Any Available Shipping Options During Checkout?

On the checkout page, in order to display real-time rates you will first need to completely fill out the ‘SHIPPING DETAILS’ section. Based on your location you can chose the best shipping method for your order. If you change your shipping details, please allow at least (30) seconds for available rates to update. This will happen automatically without any need for you to refresh the page.

.

.

🚗 Instead of Paying for Shipping, Can I Pickup My Rentals from Your Michigan Warehouse?

Yes, ShipOur.Wedding offers free pickup from our warehouse location at 21312 Hilltop Street Southfield MI 48033. All orders pick up times must be scheduled at least (5) days prior to your event date. Rentals can not be released for pickup until order payment method has cleared and order is marked as paid in full. You can schedule this order pickup by contacting our office during normal business hours. Anyone picking up the rentals must be over 18 years of age. We can not release any equipment to minors. We will require a valid driver’s license that will be documented. We will only release rentals to the name of the renter or to the name of the individual whose credit card was used to pay for the rentals.

Our staff is not allowed to place or move rentals in or around any vehicles. Also, our staff is not allowed to assist with loading, securing straps, or tying down rentals to the top of any vehicle. This is our policy to prevent any possible damage to your vehicle. If there is a need to enter our warehouse, only (1) customer per order is allowed in at a time and a face mask is required. We can accommodate (2) orders at the same time indoors.

If picking up rentals from our warehouse, you will have to drop them off after your rental. We will not allow a shipment back to our warehouse. To prevent any lost/late fees, you will have to drop off your rentals in person as late as (2) days after your event date. Our staff will schedule your rental return day and time during your rental pickup.
return to top

.

.

🇺🇸 Do You Ship to Alaska, Hawaii, Puerto Rico, or other Countries Outside the United States?

ShipOur.Wedding only ships rentals to customers with valid addresses in the continental United States. We do not ship to PO Boxes, other countries, Puerto Rico, or the states of Hawaii (HI), Alaska (AK), Armed Forces (AA), Armed Forces (AE), or Armed Forces (AP). We encourage you read more about our FREE nationwide shipping policies, which also discusses valid addresses. Are you searching for cities near me? Click the link to view a list of popular cities our company services.
return to top

.

.

🗺  When Will I Receive My Order with Standard Ground Shipping?

ShipOur.Weddingoffers FREE standard ground shipping for all orders over $94 in the continental U.S. both ways. The duration of your shipment will vary between 1 & 5 business days (refer to the #map). This time period is determined based off where we are shipping to. Please check your date when placing your order to find out if our standard ground delivery will get your order to you quick enough. For added piece of mind we guarantee your shipment to arrive at least (2) days prior to your event date with standard ground shipping.

This time frame is guaranteed when:
1.) orders do not require expedited shipping
2.) equipment is available and in stock
3.) your order is paid in full and placed at least (2) weeks prior to your event date
4.) there are no external shipping factors

If our standard ground shipping method does not get items to you in time for your celebration, our website will prevent your order from being placed. Instead we recommend you contact our office to arrange expedited shipment alternatives. Please keep in mind that shipping times might increase during busy season and holidays. You can also click on the multi-colored map above to get an idea of standard shipping times from our Southfield, Michigan warehouse (based near Detroit) to your location.
return to top

.

.

💨 Do You Offer Expedited/Express Shipping?

If available, ShipOur.Weddingcan expedite last minute orders via our overnight delivery service. This rush service is subject to added cost. Rentals confirmed before 2PM Eastern Standard Time (available Monday – Friday) can be expedited to ship the same day. However, due to seasonal shipping limitations we can not guarantee expedited shipping will always get your package to you on-time. In order to discuss expedited options, please contact our office. Expedited orders will not ship until payment has been authorized and processed in full.
return to top

.

.

🖥 How Do I Track My Order? Where is My Tracking Number?

We send all rentals through FedEx. Once your rental has shipped from our warehouse, you will be sent e-mail confirmation with your associated tracking number. Multiple packages may result in multiple tracking numbers. You can input your tracking number(s) here as well as give FedEx your mobile number for text message delivery status updates. You can also find your tracking information:

1.) Login with the e-mail associated with your order to My Account
2.) Find your order then click on ‘View’ for more information
3.) Click the 12 digit tracking number to view the most recent shipment status on FedEx website

return to top

.

.

🛑 Are There Any External Factors That Can Cause Shipping Delays?

ShipOur.Weddinguses FedEx as our primary carrier. In very rare instances there can be shipping delays due to factors beyond our control. This can include but is not limited to weather, national disasters, and any other uncontrollable events. You can view & signup for notifications of current shipping interruptions on the FedEx Service Alerts page. For added piece of mind, we recommend our customers place their orders early and not rely on expediting shipping for last minute event deadlines.

If you do not receive your FedEx delivery on the scheduled delivery day, please visit this FedEx page to track your package with your order tracking number. In the event of the unlikely situation where FedEx does not delivery your package at least 48 hours before your event, use the submit a report button. If FedEx is responsible for shipping delays, ShipOur.Weddingcan overnight you a replacement package at no additional expense.

We recommend you check your tracking information daily. If any shipping delays happen please use the submit a report button. Once submitted your situation will be escalated to a manager for immediate assistance.
return to top

.

.

🚪 Where Will FedEx Drop Off My Package?

Please make someone is available to sign and receive your order on your behalf. If you will not be present when FedEx arrives we recommend scheduling FedEx to deliver to a secure location. This can be done during your checkout process by selecting the most convenient ‘FEDEX HOLD AT LOCATION’ from the drop down. The list of locations are suggested by closest proximity based off your shipping address on the Checkout Page. ShipOur.Wedding is not liable for delivered Products left unsupervised after a signature has been provided to FedEx indicating Products have been received. You accept and assume full responsibility and liability including for any and all lost/damaged equipment.

We recommend contacting FedEx before the shipment has been shipped to have FedEx deliver it to a secure FedEx location that can be picked up.

return to top

.

.

🏢 I Won’t be Able to Sign for the Package, Can it be Delivered to a FedEx Location Near Me?

If you will not be present when FedEx arrives we recommend scheduling FedEx to deliver to a secure location. This can be done during your checkout process by selecting the most convenient ‘FEDEX HOLD AT LOCATION’ from the drop down. The list of locations are suggested by closest proximity based off your shipping address on the Checkout Page. ShipOur.Wedding is not liable for delivered Products left unsupervised after a signature has been provided to FedEx indicating Products have been received. You accept and assume full responsibility and liability including for any and all lost/damaged equipment.

We recommend contacting FedEx before the shipment has been shipped to have FedEx deliver it to a secure FedEx location that can be picked up.

return to top

.

.

🚚 When My Rentals Arrive, How Do I Transport the Shipping Containers to My Event Location?

Orders will arrive to the shipping address listed on the check out page order form. This means that you can list your event location and we can deliver it there. This saves you time and money in having to transport equipment between multiple addresses. If you need to update your shipping address before your rentals have shipped, then contact us. If you need to update your shipping address after your rentals have shipped, then contact FedEx directly to see if they can make accommodations.

If delivering to your venue, ensure that someone is present, aware of your delivery time, and can accept the rentals on your behalf by providing a signature. Your venue should also provide a securely locked area (an area that employees, other vendors, and customer can not access) to safely store your rentals to prevent any theft or damage.

If you are shipping rentals to your home address, then you are in great hands. ShipOur.Wedding™ makes transporting your rentals easy. All our DIY equipment ships in weather-resistant, locked, durable, foam lined road cases. A majority of our cases have convenient carrying handles and wheels to make transporting cases easier. Depending on your order will determine the weight & size of your package(s) so you can determine the size of vehicle you will need to transport & if you will need assistance. We recommend a spacious SUV, van, or truck with covered rear hatch to ensure you have enough space for multiple shipping cases.

return to top

.

.

⚖️ Can I Know the Size/Weight of the Package(s) Before It Arrives So I Can Make Arrangements?

We understand you may need to know the package dimensions and weight to plan ahead. This helps with knowing what size vehicle you may need to transport the boxes and also if a second person is needed to lift/move the packages. A majority of our cases have convenient carrying handles and wheels to make transporting cases easier.

Your packages will be sent out approximately (1) week before your event date to guarantee arrival (2) prior to your event date. Once your order has shipped the tracking label will be made available to you once the package has left our warehouse. Your tracking label will show:

1.) The total number of packages in your order
2.) The size of each package
3.) The weight of each package

Please use this information to plan accordingly to ensure you are prepared to receive your rentals.

return to top

.

.

⏳ I Have Received My Rentals, When Should I Start Setup?

First of all, we bet you are excited! Before you begin setup we recommend you familiarize yourself with all your rentals by going to the product details page. You can access this page fast by scanning the QR code sticker located on the equipment with your smart phone. If your rentals do not have the QR code sticker on the equipment, then scan the QR code on your printed invoice (located inside your shipping container) with your phone’s camera and then follow the link. You can also find the product details page(s) on our website by searching the product name using our magnify glass icon. From here you will find detailed information, setup instructions, setup photos, and video tutorials. ShipOur.Wedding™ is mobile friendly so you can watch these tutorial videos directly on your phone. We suggest you watch these videos and do a dry run setup with the physical product (at least 2 days prior to your event date) to test and ensure you have everything you need.

Now that you understand how to setup & test your DIY rentals, it is time to create a game plan. Write down which rentals you want to setup first, second, and so on. Plan a rough timeline how long each item should take to setup (based off the setup video and your comfortability). Understand how much time your venue is giving for setup the day of. Does your venue have the room double booked? How early will they allow you to setup? We recommend setting up your rentals the day of your event 4-8 hours before your event begins.

return to top

.

.

📝 How Do I Submit Report for Shipment Not Arriving On-Time or Arriving with Discrepancy?

Once your rental(s) have shipped, the submit a report button is visible in the order’s column of the My Account area. This feature is used for shipments not arriving on-time or for orders with product discrepancies. Once you submit a report your situation will be escalated to a manager for immediate assistance. All claims shall be deemed waived if Renter fails to provide this notice within twenty-four (24) hours of delivery.

The submit a report button is also used to notify ShipOur.Wedding if you damage, lose, or have a late return.

return to top

.

.

📅  When Are My Rentals Due Back after My Event is Over?

All rented equipment must be shipped back through a physical FedEx location within (2) days after your event. The package cannot be left at a drop box, it must given directly in-person to an employee of a FedEx store. This does not include nationally approved holidays and Sundays. For example, if your party is on a Saturday, then return all equipment in original packaging to any FedEx location via the pre-paid shipping label on Monday. Save your receipt for proof of return, without your proof of return you are liable for any lost packages. Remember to drop off your rentals before the due date to avoid any lost/damaged charges or late fees.

You can also schedule a pickup time with FedEx directly from your location.

return to top

.

.

📆 What Do I Do if My FedEx Return Date Falls on a Sunday?

Rentals are due back (2) days after your event date. If this date happens to fall on a Sunday, then simply return your rentals in-person at your nearest Fed-Ex location the following Monday. We already take this into consideration so your invoice should reflect the correct FedEx return date.

return to top

.

.

🏖️ What Do I Do if My FedEx Return Date Falls on a Nationally Approved Holiday?

Rentals are due back (2) days after your event date. If this date happens to fall on a nationally approved holiday, then simply return your rentals in-person at your nearest Fed-Ex location the next business day. We already take this into consideration so your invoice should reflect the correct FedEx return date.

return to top

.

.

📦  How Do I Return My Rentals to ShipOur.Wedding?

All rented equipment must be shipped back in the original shipping container(s) through a physical FedEx location within (2) days after your event. The package cannot be left at a drop box, it must given directly in-person to an employee of a FedEx store. This does not include nationally approved holidays and Sundays. For example, if your party is on a Saturday, then return all equipment in original packaging to any FedEx location via the pre-paid shipping label on Monday. Save your receipt for proof of return. Remember to drop off your rentals before the due date to avoid any lost/damaged charges or late fees. You can also schedule a pickup time with FedEx directly from your location.

return to top

.

.

🚚 How Do I Schedule FedEx to Pickup My Rentals?

FedEx can pickup the shipping containers directly from your address. To schedule a pickup call (800) GO-FEDEX & talk to a representative. You can not use the automated system. Tell the FedEx representative that you already have a pre-paid return label. Explain this label is not available yet in their system because it has not been scanned yet and that you need to schedule a pickup.

return to top

.

.

🏷  Where is My Pre-paid Return Shipping Label?

This is included with every order to help make it easier in return of your budget friendly rented equipment. You can find your pre-paid return label in the same case with your rental equipment. If you have multiple shipments, then you will have multiple return shipping labels (example, 1 shipped case = 1 return label, 2 shipped cases = 2 return labels). If this labels happens to be misplaced, you can easily print off your return shipping label by:

1.) Login with the e-mail associated with your order to My Account
2.) Find your order then click on ‘View’ for more information
3.) Click the pink ‘PRINT RETURN LABEL‘ button
4.) Make sure pop ups are enabled and the label will generate
5.) Next print off the label
6.) Fold in half and insert into the clear pouch outside the case (remove the previous label)

Make sure to use one unique return shipping label per container being shipped back. Example if you had 3 packages sent to you then you would send back 3 packages with 3 unique return shipping labels.

return to top

.

.

📖 I Have Received My Rentals, What Do I Do Next?

Watch our video on how to track, receive, & return rentals. To save you time we have included popular timestamps below. After watching this video, familiarize yourself with possible product limitations. Next watch setup videos by scanning QR codes to the left of your rentals located on your invoice & on physical rental equipment.

Afterwards, test electronic rentals to make sure they are in working order. Be careful not to lose any rentals, containers, or packing foam. Finally, make sure rentals are returned on or before the highlighted RETURN TO FEDEX date on your invoice.

Tracking & Printing Return Labels
0:17 – 0:55 How to find tracking number & print return shipping label(s)

What to Do When You Receive Rentals
0:56 – 1:29 How rentals arrive, how many containers, will you need help lifting
1:30 – 1:49 How to remove zip ties & open latches on you shipping containers
1:50 – 2:25 What is included in your container, how to scan QR codes for setup videos
2:26 – 2:53 Take reference picture for easy packing, storing packing foam & important docs

How to Return Rentals 2 Days After Your Event
2:54 – 3:18 Repack rentals, avoid water in container, include all rentals, reference photo
3:19 – 4:17 What to do with invoice, putting return label on container, identifying return label
4:18 – 4:46 Carefully close the lid, how to lock container with zip ties
4:47 – 4:53 Return rentals in person at FedEx, don’t use drop box, save your receipt as proof of return
4:54 – 4:58 Example of small sized shipping container being transported with travel handle

return to top

.

.

⏳  Can I Have a Rental Extension?

To purchase a longer rental duration, please contact our office before your order ships out. We cannot guarantee the availability of rental extensions. Packages must be returned in-person (do not use an outdoor drop box) to your nearest physical FedEx location within (2) days after your event to avoid lost/damaged charges or late fees. A late fee will be charged to your primary payment method of 10% of the rental cost per product per day. After the 10th day your order will be deemed lost, click here to view our lost policy.
return to top

.

.

❌  What is Your Policy for Cancellations or Date Changes?

Cancellations (31) Days or More Before Event Date
You may cancel at any time. This can be done by logging in with the account associated to the order you would like to cancel. You can cancel your order in the My Account section by clicking on the Orders tab. Click the pink Cancel button & read the pop up notification before cancelling your order. Once you have cancelled your order the status will be ‘Cancellation Pending’ and turn to ‘Cancellation Approved’ after our staff has reviewed your cancellation. If you decide to cancel (31) days or more before to your event date then you will be refunded for any money paid. Please allow up to (5) business days to process your refund. Refunds will be issued to the primary payment method on file.

Cancellations (30) Days or Less Before Event Date
There will be no refunds given for cancellations made (30) days or less from your event date. Please note that grace periods do not apply to events cancelled by clients. Once a cancel request has been submitted it can not be undone.

If you reserved your event rentals with a 25% retainer payment, then your outstanding payment of 75% will be paid automatically (30) days before your event with your default Payment Method. Orders can not be cancelled once rentals have shipped and because of this, the cancellation button in the Orders section of My Account area will turn grey and not be accessible.

Covid-19 Update: If your event is cancelled due to local restrictions, we currently are allowing clients to apply any payments towards a future available date within 12 months of their original date. We recommend contacting our office for further instructions on how to manually process a date change request.
return to top

.

.

⬅️ Where Can I View My Previous Orders/Cancelled Orders?

Please log in with the account associated to the order you would like to view. Then visit the My Account section and click on the Previous Orders tab. Shipped orders will move to the Previous Orders tab once the event date has passed. Cancelled Orders once approved move to the Previous Orders tab.
return to top

.

.

🚯  What is Your Lost/Damaged Equipment Policy?

All rentals must be returned to ShipOur.Wedding in the same condition you received it. We accept reasonable wear and tear at the discretion of our company. You are responsible for theft, damage, alteration, by fire, act of god or any other means once items are delivered to you. Our event rental company securely stores your credit card information on file. If any rentals are lost, damaged, require extensive cleaning, or if you are past (10) days for returning the equipment, you will be charged up to the full replacement value of the rented equipment as determined by the Company (in addition to the late fee charges). A few things to keep in mind:

1.)  Rental can not be delivered unless a valid signature is provided at the time of delivery. You assume full liability and responsibility for any and all lost/damaged equipment
2.)  Do not loose the shipping packaging or contents (we recommend storing it under a table so it is not accidentally thrown away by your banquet hall or other vendors).
3.)  Keep these limitations/considerations in mind during your rentals to prevent lost/damaged equipment
4.)  Save your receipt after you return your packages (in-person to a FedEx employee) at the nearest FedEx location (this document provides proof of return)

If you happen to lose or damage any equipment please use the submit a report button. Once submitted your situation will be escalated to a manager for immediate assistance.
return to top

.

.

💵  What is Your Late Fee Policy?

Returns that are dropped off more than (2) days after your event at a FedEx location will result in a late fee charge to your primary payment method of 10% of the rental cost per product per day. You are subject to a late fee for (10) days. If the item has not yet been returned after 10 days, then you are also charged (in addition to the late f

ees) the replacement cost for lost/damaged equipment. Late fees can be an uncool expense. Avoid the late fees and get the equipment back to us as soon as your event is done.

If you are sending back rentals late after your event please use the submit a report button. Once submitted your situation will be escalated to a manager for immediate assistance.
return to top

.

.

📋  Where Can I Find the Terms & Conditions of My Rental Agreement?

Once you confirm your order online you are agreeing to be bound by all terms and conditions of the Rental Agreement. This Rental Agreement is the contract that is digitally signed by you during the checkout process. You can view and print the Rental Agreement here.

return to top

.

.

🔒 Where Can I Find the Privacy Policy?

Please use this link to refer to our Privacy Policy.

return to top

.

.

⭐  How Do I Contact You to Provide General Feedback?

We love hearing from our customers, and constantly strive to grow and improve our business for your benefit. Please email we read every email and listen to every suggestion. You can also review products on our website to leave feedback about your rentals.

return to top

.

.

🗞️  I Am With The Press/Media Relations, Who Do I Contact?

For press inquiries, please email 
return to top

.

.

📧 I’ve Tried Contacting You Via E-mail but Haven’t Received a Response Yet?

To help with the amount of e-mail inquiries our office what receives, our company has geo-targeted spam filters in place that restrict e-mail’s from certain IP addresses outside of our coverage area. ShipOur.Wedding only services the continental United States, please make sure you are e-mailing from an approved IP address location. You can also contact our office during hours of operation or by accessing the features for your event located in the ACTIONS tab of the Orders section of My Account.
return to top

Need Supplies? Easily Calculate How Many Uplights to Rent


1. Amount of Guests

Find out how many up lights to rent for your party using guest count.



2. Total Square Feet

Find out how many up lights to rent for your party using total sq footage.



3. Dimensions of Room

Find out how many up lights to rent for your party using room size.

 

 

nationwide diy wedding rentals

37 Cheap, Easy & FREE Tips on How to Make Your DIY Wedding Unique